Los Angeles CIRCLE Program Manager

Los Angeles CIRCLE Program Manager

at Canopy Roots

About the LA CIRCLE Program

Canopy Roots is a contracted provider with The City of Los Angeles Mayors Office of Community Safety (MOCS) to operate the Los Angeles CIRCLE (Crisis and Incident Response through Community-led Engagement) program. This is a 24/7 unarmed response program that deploys trained teams to address non-urgent and non-violent LAPD 911 calls related to unhoused individuals experiencing crisis. Program goals include disrupting the reciprocal relationship between houselessness and the criminal justice system de-escalating and supporting stabilization to people experiencing homelessness and promoting sustained positive outcomes for community members through compassionate and trauma-informed intervention and connection to appropriate services and resources including case management. Canopy Roots will be operating the CIRCLE Program in the Hollywood Zone of Los Angeles.

About the roleCanopy Roots is an innovative mental health organization based in Minnesota that offers culturally affirming crisis response services. As our Canopy Roots LA CIRCLE Program Manager you will oversee the clinical approach and day-to-day operations of the Canopy Roots LA CIRCLE program and serve as the direct supervisor to the program Licensed Mental Health Clinician (LMHC)/ Licensed Clinical Social Worker (LCSW) and the Support Team Advocate and Support Team Leads. The Program Manager is directly involved in planning implementing and evaluating program effectiveness and serves as the primary point of contact for the City. Expectations for this role include setting a consistent and exemplary example of Canopys values in action.

The role requires the Program Manager to be on-call for consultation outside of work hours in rotation with the LMHC/LCSW and as a backup to the response team 24 hours a day. The Program Manager is supervised by Canopys Director of Operations based in Minneapolis MN.

Job Details

Start Date: As soon as possible

Location: Los Angeles CA (primarily community-based with required attendance at weekly staff meetings taking place either online or in the office)

Hiring Salary Range: $105000 -$125000; Starting salary will depend on your skills and demonstrated readiness for the role.

Hours/Day: Monday-Friday 40 hours a week including on-call responsibilities and evenings or weekends when necessary. The work setting is flexible with the ability to work remotely but working from the office or community is required for completion of job duties and maintenance of stakeholder relationships.

Job Type: Full time Exempt

Essential Job Functions

Clinical and Operational Oversight of CIRCLE Program

• Oversee 24/7/365 Response Team coverage managing on-call duties and ensuring effective clinical operations in rotation with LMHC/LCSW
• Provide regular supervision and performance evaluation to LMHC/LCSW and the members of the Support Team
• Partner with People Operations Generalist/Admin Coordinator and LMHC/LCSW for recruitment hiring and staff engagement initiatives
• Oversee staff training and development in collaboration with LMHC/LCSW department to meet program needs and ensure clinical relevance in collaboration with the Training & Development department as needed
• Manage program budget track costs ensure budget compliance in collaboration with the Canopy Roots Finance Department
• Establish and enhance communication systems across teams for effective coordination within the 24-hour program.
• Collaborate with LMHC/LCSW Leads and Outreach Advocates to address issues and continuously improve processes and service delivery.
• Serve as dotted-line supervisor to People Operations/Admin Coordinator and coordinate with this roles MN-based supervisor (People Operations Manager) on performance management and work assignments
• Develop review and update program policies and procedures to ensure operational effectiveness safety and regulatory compliance

Program representation and collaboration with technical stakeholders

• Work collaboratively with the Contract Operations Manager to ensure the program adheres to the terms of the service contract and implement changes based on stakeholder needs
• Gather analyze and report program data to drive decision-making communicate trends and support continuous program improvement.
• Seek resources for program improvement including research expert advice and best practices
• Collaborate with technical stakeholders and the Contract Operations Manager to maintain positive relationships with relevant entities including the City of Los Angeles first responders and community providers.
• Other duties as assigned

Requirements

While we have identified specific requirements for this role we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply regardless of whether they meet each requirement to the fullest extent.

• 3 years of successful supervision/leadership experience
• Experience successfully working with unhoused populations BIPOC and other marginalized communities
• Demonstrates excellent written/verbal communication and collaboration skills
• Experience working in treatment settings that include mental health crisis intervention
• Strong knowledge of community resources and levels of care for mental health treatment in Los Angeles CA
• Experience interacting with stakeholders in government law enforcement and/or non-profit

Preferred Qualifications

• Holds active mental health licensure in the state of California including LPCC LMFT and LCSW
• 3 years of post licensure experience providing mental health treatment services

Physical Requirements

• Lift and carry objects weighing up to 50 pounds
• Stand for at least 30 minutes at a time
• Walk for at least 15 minutes at a time
• Run for at least 10 seconds
• Climb stairs independently
• Reach forward and overhead
• Squat or kneel
• Twist and bend from the trunk
• Use a keyboard
• Engage in repetitive motion

About Canopy Roots

Canopy Roots is an innovative mental health organization offering culturally affirming unarmed response services to people in crisis via 911. We promote safety for people in crisis by providing emotional de-escalation strategies crisis intervention support and connection to appropriate resources. Crisis Responders are members of the communities they serve reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most. Canopy Roots is based in Minneapolis MN with partnerships in Minnesota and California.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package includes:

• Medical Dental and Vision Insurance
• Choose one of our three medical plans.
• Coverage available for your spouse domestic partner and/or eligible dependents
• Flexible Spending Account (FSA) Dependent Care FSA and Health Care Savings Account (HSA)
• Short-term and long-term disability insurance at no cost to you
• Ancillary insurance plans available for purchase
• 401k retirement plan with company match vested after one year of employment
• 7 days of wellness leave each year
• 16 days of PTO each year
• Employee Assistance Program (EAP)

Workplace Culture

Canopy Roots is a values-based inclusive workplace that strives to create a space where our employees unique talents learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys professional development and reflection and processing space in weekly staff meetings.

Our Hiring Process

Our People Operations is committed to a person-first centered approach to our hiring process. Candidates can view currently open positions and apply online via For all positions our hiring process includes a virtual screening interview and in-person panel interviews reference checks and background checks for final candidates. All responder candidates must be fingerprinted and reviewed by the California Dept. of Justice.

Persons of color women members of the LGBTQ community veterans and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to the People Operations team at At this time we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

The above statements are not intended to encompass all functions and qualifications of the position. Rather they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

Required Experience:

Manager