Senior Director, Customer Lifecycle
Senior Director, Customer Lifecycle
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$ 240000 - 300000
1 Vacancy
Job Description
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners Cohesity makes it easy to secure protect manage and get value from data across the data center edge and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities including immutable backup snapshots AI-based threat detection monitoring for malicious behavior and rapid recovery at scale.
Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design.
Join us on our mission to shape the future of our industry.
The successful candidate will be responsible for driving end-to-end Customer Lifecycle programs that enhance onboarding adoption retention and expansion while also serving as a strategic advisor to the SVP Customer Lifecycle.
This role spans oversight and coordination across Renewals Customer Success and Professional Services ensuring alignment execution and measurable impact across the post-sales customer journey. The ideal candidate is a strategic thinker cross-functional collaborator and operator who thrives in high-growth fast paced environments. This is a Senior Director level role that is highly strategic within Cohesity; one which will develop over time based on the current/future needs of the business.
HOW YOULL SPEND YOUR TIME HERE:
Drive Cross-Functional Customer Lifecycle Programs & Initiatives: Lead the design execution and continuous improvement of customer lifecycle initiatives across onboarding adoption retention and expansion. Align programs with key business outcomes such as on time renewal rates GRR NRR customer satisfaction etc. Partner closely with Customer Success Renewals Professional Services Product Sales and Marketing teams to deliver a cohesive customer experience.
Strategic Chief of Staff to SVP Customer Lifecycle: Act as a strategic thought partner to the SVP driving alignment and execution across all post-sales teams within the organization. Lead executive prep QBRs offsite planning and organizational communication. Drive rhythm of the business and help launch high-impact initiatives across the organization. Prepare for critical internal/external meetings including customer partner E-Staff and Board of Directors ensuring SVP is well-versed and prepared for any topics that may come up.
Operational Excellence and Analytics: Partner with Operations to define and refine KPIs dashboards and reporting processes to track performance across the post-sales organization. Drive accountability and execution from key stakeholders to complete work on time. Work with Operations Finance and BI teams to ensure data-driven decisions are made with a clear understanding of business performance at all levels.
Executive and Cross-Functional Communication: Prepare and deliver executive-level updates presentations and status reports. Serve as a liaison between the SVPs organization and other functions to ensure alignment and visibility on key initiatives.
Special Projects and Strategic Initiatives: Take ownership of high-priority sometimes ambiguous projects that require a strong operator and trusted leader to own them end-to-end. These could range from M&A integration workstreams to scaling global delivery models or piloting new customer retention strategies.
WED LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
10 years of work experience in B2B technology or related industry with 5 years in leadership program management or Chief of Staff roles or 5 years of Management Consulting experience focused on the B2B technology industry.
Experience working within a post-sales organization with deep knowledge of Professional Services Customer Success and/or Renewals processes & operations.
Proven track record of designing and scaling customer lifecycle programs that drive customer retention expansion and advocacy in enterprise SaaS or infrastructure environments.
Experience leading cross-functional initiatives that align product pre-sales post-sales marketing and support teams around the customer journey.
Strong operational acumen with the ability to build manage and optimize processes that support post-sale customer success renewals and revenue growth.
Demonstrated ability to analyze complex data generate insights and drive strategic decision making across executive stakeholders.
Experience driving large scale transformation and change management across an organization.
Exceptional communication skills with a track record of executive-level reporting presentations and program updates.
High EQ and collaborative working style capable of navigating matrixed organizations and building relationships across senior leadership.
Experience with customer lifecycle tools and technologies (ie. Gainsight Salesforce analytics platforms) preferred.
Bachelors degree required; MBA or relevant advanced degree a plus.
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors including a candidates skills qualifications and experience location and salary expectations and therefore a starting salary at the low end high end or even above the stated range may be offered. This position may also be eligible for bonus compensation commission (if in a sales function) and/or equity grants. Additionally full-time employees are eligible to participate in ourcomprehensive benefits framework including health and wellness benefits vacation paid holidays and refresh days 401(k) retirement plan life and disability insurance coverages and other benefits the Company may offer from time to time.
Pay Range :
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Required Experience:
Exec
Employment Type
Full-Time
