Customer Billing & Orders Lead
Customer Billing & Orders Lead
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Job Description
The Customer Billing & Orders Lead plays a vital role in ensuring accurate and efficient processing of customer orders and invoices while maintaining alignment with accounting best practices. This role is responsible for customer invoicing accounts receivable reconciliation and order accuracy audits to facilitate timely collections and financial reporting. The coordinator will collaborate cross-functionally with Logistics Transportation Fulfillment Inventory Forecasting Customer Service Sales and Finance teams to ensure smooth order fulfillment and cash application processes.
- Oversee and guide the customer invoicing process via EDI to ensure the accuracy and timely transmission of financial data across the team.
- Supervise daily order management workflows setting priorities and allocating resources to meet customer deadlines.
- Review and continuously improve the teams audit and analysis of order data to proactively identify and resolve errors before invoicing.
- Lead out on the reconciliation of customer portals with A/R aging reports; ensure proper validation of payments deductions and outstanding balances.
- Monitor and report on outstanding A/R balances to support collections efforts.
- Serve as the escalation point for invoicing disputes; lead root cause analysis and champion cross-functional initiatives to streamline and improve invoicing processes.
- Assist in overseeing customer sample and eCommerce order processing support ensuring timely execution and alignment with service standards.
- Train mentor and support team members to ensure high performance and adherence to best practices in billing and order management.
Qualifications :
We seek team members who are adept at contributing their personal expertise to a collaborative work environment. For this role were looking for someone with the following skills and experience:
- Bachelors degree in Accounting Finance or a related field OR 2-3 years of experience in customer invoicing accounts receivable or EDI
- Experience with A/R reconciliation invoicing discrepancies and deduction resolution
- Strong attention to detail and ability to analyze financial transactions for accuracy.
- Excellent organization adaptability and problem-solving skills
- Exceptional communication skills written and verbal
- Proficiency in Excel and ERP systems (Acumatica experience a plus)
- Minimum of a 1-year commitment
- Team leader or supervisor experience preferred
Additional Information :
Our culture is passionate entrepreneurial and energetic. We value innovation through collaboration. And while we work smart and hard we also connect and celebrate with equal gusto. We host team-building activities athletic events and seasonal celebrations to foster community and reward accomplishments. Bottom line Youll love it here.
Among the many benefits our team members enjoy are:
- Comprehensive medical dental and vision care
- 401k package with employer matching
- Paid Time Off
- Maternity/Paternity leave
- Full indoor basketball/volleyball court
- Fully equipped fitness center (cardio weights functional fitness area lockers and showers etc.)
- Yoga studio
- Meditation/Nap room
- And much more!
Trove Brands is an equal opportunity employer.
Phone calls regarding this position are not accepted.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
