Receptionist
Receptionist
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USD 20 - 29
1 Vacancy
Job Description
Schedule: Monday - Friday 8:00 am - 5:00 pm
SUMMARY
Under the general supervision and direction of the City Recorders Office performs a variety of reception and customer service duties; and provides general information and assistance to the public.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES
- Serve as initial contact/resource person for City Hall reception desk; screen calls assist and direct visitors and mail.
- Provide excellent customer service with strong communication organizational and time management skills
- Answer and direct a high volume of phone calls related to City services. Respond to complaints and requests for information and assistance; interpret and explain regulations procedures policies systems rules and precedents in response to inquiries and complaints from the public City staff representatives of other organizations and others; research and gather information to provide accurate answers and information; refer more technical questions or issues to appropriate City staff; ensure follow up to unanswered inquiries.
- Make reservations and arrange conferences and/or meetings.
- Receive and sort all incoming mail and prepare outgoing mail.
- Assist with data entry of utility payments
- Receive payments or fees; issue receipts; maintain records of transactions.
- Provide technical assistance to citizens regarding department policies procedures services and operations
- Provides administrative support to the Administrative Services Department
- Perform other related duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED.
Experience: One year of customer service office support or office administrative assistant experience. Spanish speaking highly desirable.
Certifications/Licenses:
- Valid Utah Drivers License
KNOWLEDGE SKILLS AND ABILITIES
Knowledge of:
- English usage spelling vocabulary grammar and punctuation.
- General use of a personal computer software 10-key calculator phone copy machine internet and document imaging scanner.
- Principles and procedures of record keeping.
- Modern office procedures methods and equipment including computer equipment.
- Techniques in public relations.
Skill with:
- Operating modern office equipment including computer equipment and software.
- Following verbal and written procedures and instructions.
- Maintaining a congenial working relationship with public staff and other agencies.
- Working well under high pressure situations.
Ability to:
- Follow verbal and written procedures and instructions.
- Adapt to changing priorities.
- Communicate effectively both verbally and in writing.
- Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
- Maintain a positive professional and empathetic attitude toward customers at all times.
- Apply tact and judgement to deal with and influence people.
- Maintain confidentiality of documents and information.
- Work cooperatively with other departments City officials and outside agencies
- Working well under high pressure situations. Stay calm under pressure.
- Establish maintain and foster positive and harmonious working relationships with those contacted in the course of work.
- Respond to requests and inquiries from the public.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening.
Employment Type
Full-Time
