Life Administrator, Senior
Life Administrator, Senior
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Title:Life Administrator Senior
Reports To:Manager Individual Inforce Administration
Department:Individual Operations Management
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: At Equitable our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy act with intention stay curious and support one another every step of the way. If youre looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard and your growth is encouraged wed love to connect! We are looking for a Senior Life Administrator to join our amazing team!
In this role youre truly a subject matter expert on our life products helping to resolve some of the most complex and interesting problems for our life insurance administration team. Youre a trusted advisor on the team as well as relied on to provide advice/guidance to other teams within the division. This also includes providing your expertise to process and system improvement projects. Join one of the Waterloo Areas Top Employers for 2025 and Southwestern Ontarios Top Employers for 2024 and be part of something that matters
What you will be doing:
- Deliver superior customer service and be an Equitable ambassador through receiving and assessing inquiries and a variety of requests from policyholders/brokers responding to concerns and providing information.
- Handle complex advanced cases that require effective written communication skills and mathematical aptitude and impact the reputation and profitability of the company.
- Perform policy administration by way of basic and complex plan changes creation of illustrations and quotes commission adjustments conversions banking changes and answering complex inquiries.
- Administer all Individual Life business post issue process through to and including termination in an accurate manner within specified service standards.
- Update and maintain policies and procedures continually assessing for potential process improvements making recommendations for procedural improvements assist with measurement and implementation.
- Participate in projects administer training investigate policy discrepancies and identify system problems.
What you will bring:
- Minimum 3 years recent experience with life insurance acting as a subject matter expert in the complex administration of Life insurance products and features
- Effective and professional communication skills both written and verbal and able to tailor your message effectively to the audience whether an internal or external customer.
- Experience delivering effective customer service including the ability to diffuse irate customers or handle sensitive situations with empathy and tact.
- Demonstrated knowledge of life insurance taxation regulations legislative and CLHIA guidelines money laundering privacy complaint handling procedures.
- Good analytical problem solving and investigative skills.
- Strong ability to organize your workload and prioritize your tasks in a fast-paced environment to meet service expectations.
- Computer literacy with the ability to learn new systems and proficiency with Microsoft Word and Microsoft Excel.
- Previous experience using Ingenium OnBase or other insurance administration systems Microsoft Access and/or Peoplesoft would be considered an asset.
- ACS PCS and/or FLMI designation would be considered an asset.
- Previous experience using Ingenium OnBase or other insurance administration systems Microsoft Access and/or Peoplesoft.
- ACS PCS and/or FLMI designation would be a huge asset!
Whats in it for you:
- A workplace where care passion and curiosity arent just values theyre how we work grow and succeed together every day
- A healthy work-life balance with employee wellness top of mind
- Annual bonus program annual vacation allowance and company-paid benefits program
- Generous vacation package with one volunteer day to give back to a charity of your choice
- Immediate enrollment in the companys pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- An onsite full-service cafeteria with a variety of daily options
- Discounts on company products and services and access to exclusive employee perks
- Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment/offer process you will be required to:
- Provide two professional references (minimum one supervisor and above)
This role is open due to an existing vacancy.
To learn more about Equitable we encourage you to explore our organization.
At Equitable we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at emailprotected if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
#LI-Hybrid
Other details
- Job FamilyIndividual Contributor - Transactional
- Pay TypeSalary
Required Experience:
Senior IC
Employment Type
Full-Time
