Bdc Manager
Bdc Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a high-performance leader with an unstoppable drive to dominate the phones close appointments and lead a team to success Our fast-paced automotive group is seeking a BDC (Business Development Center) Manager to lead and energize our in-house team of appointment setters and customer communication experts.
Were not looking for someone to managewere looking for someone to lead from the front. The perfect candidate thrives in high-volume phone environments knows how to talk to every kind of customer and understands how proper follow-up turns opportunities into appointments.
What Youll Be Responsible For:
Leading a team of BDC representatives with clarity urgency and accountability.
Driving appointment set rates across sales and service through disciplined phone text and email follow-up.
Holding daily phone power hours and tracking outbound/inbound performance metrics.
Training and coaching sales reps on phone handling objection handling and customer experience.
Working closely with the sales managers and internet departments to coordinate appointment handoffs and improve show rates.
Maintaining CRM accountabilityensuring follow-up tasks are completed with zero drop-off.
Jumping on the phone when necessary to handle high-value customers heated scenarios or close tough appointments.
What You Need to Succeed:
Proven BDC experience in the automotive industry2 years minimum.
Exceptional phone presenceable to control the call build rapport and ask for the appointment.
Light-to-moderate negotiation skillsable to confidently talk pricing when needed to secure commitment.
CRM fluency (VinSolutions Elead DealerSocket or similar) and a love for data and accountability.
Comfort with high outbound volume and a fast-paced high-pressure environment.
Strong leadership instinctsyou dont wait for someone to tell you what to fix. You spot it and solve it.
A passion for winningmediocrity isnt in your vocabulary.
If youre hungry relentless and ready to make a name for yourself inside one of the strongest groups in the region we want to talk to you.
Serious candidates only. If you cant lead by example this isnt your role.
Apply today and show us what youre made of!
Required Experience:
Manager
Employment Type
Full-Time
