Theater House Manager
Theater House Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
House Managers are the primary points of contact for audience members attending all performances and events at Drexel Universitys Mandell Theater and URBN Annex Black Box Theater. House Managers deliver exemplary customer service while ensuring both the success of every event as well as the safety of patrons.
The hours for this position vary and may work up to 40 hours a week based on the performance and events schedule.
Essential Functions
- Expediting entrance seating comfort security appropriate behavior and exit of audience
- Securing all auditorium doors before during and after performances and events
- Maintaining safe legal tidy and comfortable conditions in the auditorium and lobby
- Assisting audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance
- Managing volunteer ushers assisting patrons with theater related questions and problems and directing late seating of patrons as required by the performance or program
- Training volunteer student ushers to use ticket scanners for Drexel Performing Arts performances troubleshooting ticket problems and recording house counts of people in attendance at all performances and events
- Coordinating closely with Event Supervisor Stage Manager and the Box Office to facilitate prompt curtain and intermission times
- Collecting event program books trash and any other debris or belongings left behind by audience in the theater and lobby after performances and events
- Being trained in Adult & Pediatric Basic First Aid & CPR/AED familiar with venue health and safety protocols and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather
Required Qualifications
- Minimum of a HS Diploma or GED
- Minimum of 1 year of related experience
- Strong customer service organization and problem-solving skills
Preferred Qualifications
- Guest services including front of house management box office/registration the safety and logistics of public audiences and related event services
- Availability to work flexible hours which include days evenings and weekends
Physical Demands
- Typically standing walking
- Typically bending crouching stooping
Location
- University City - Philadelphia PA
Additional Information
This is a Part-Time per diem position classified as offered pay is based on the successful candidates qualifications and experience departmentbudget and an internal equity review.
For information about benefits please review Drexels Per Diem/Casual/Temporary Benefit Fact Sheet.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Required Experience:
Manager
Employment Type
Part-Time
