Dispatcher
Dispatcher
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Job Description
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial socio-economic and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty administration and staff.
Job Description:
Amherst College invites applications for the Dispatcher position. The Dispatcher is a full-time year-round position starting at $24/hr.
Adhering to the principles of community engagement and community-oriented problem solving the Dispatcher provides theinitial point of contact for emergency response to criminal activity fires medicals fire alarms and intrusion alarms. The Dispatcher also provides community service as the colleges operator.
The Dispatcher position is considered an essential position meaning the employee is expected to report to work even if the College is closed for weather-related or other reasons. Some overtime weekend and occasional shift change work is required. Due to the nature of the position the Dispatcher must respond to emergencies as needed.
Summary of Responsibilities:
Public Safety Dispatcher
Answers five emergency lines four Police business lines multiple college operator lines and the direct line to the Amherst Police and Fire Departments
Collects information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities i.e. Police ACEMS Safe RIDE Environmental Health and Safety Amherst Fire Facilities Office of Student Affairs or any other office on campus
Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers e.g. license warrant and criminal history checks
Monitors fire intrusion panic and other alarms
Monitors cameras on campus
Activates the colleges emergency mass notification system as directed by a ranking officer
Provides emergency instructions calls in personnel after hours and supports and assists the community as a whole in a supportive and professional manner
Records details in the Automated Record Management System (ARMS) database. The Police Department uses information stored in this system to comply with the state law on Public Police Logs to keep the administration of the College informed of police department activity to create records of crime and prosecute criminal cases and to compile statistics for the Federal Clery Compliance document. This information is often highly confidential sensitive in nature and protected by law
Administrative Support
Operator:
Answers the Amherst College externally published general phone line
Directs visitors and callers to the many diverse events on campus
Utilize the Event Management System (EMS) program to access room reservations and function schedules to provide accurate information
Pool Vehicles:
Verifies the prescheduled use of the Pool Vehicles ensuring the driver is credentialed and has been authorized to operate a Pool Vehicle utilizing the Event Management System (EMS) scheduling software and the Five College Credentialing site
Access Control Buildings:
Assists authorized contractors and staff in getting keys
They are also a key link in the One Card system issuing temporary identification controlling access upon direction of a police officer
Parking:
Issues parking permits to students faculty staff contractors and visitors
Qualifications:
Required
High School Diploma or Equivalent
Related experience in law enforcement security or dispatching
Proficient in Microsoft Office and able to learn new software programs
Attention to detail
Strong problem-solving and time management skills as well as the ability to multitask
Demonstrated interpersonal written and verbal communication skills as well as exercise diplomacy and function efficiently under extreme conditions
Requires sensitivity to issues of confidentiality
Commitment to experience with and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds
Preferred
Associates Degree
Amherst College is pleased to provide a comprehensive highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Employment Type
Full-Time
