Dispatcher / Call Center Associate
Dispatcher / Call Center Associate
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship development and leadership programs
- And more
Call center experience preferred.
This position is fully onsite supporting Emory University Hospital and Emory University Hospital Midtown with alternating shifts of 5:30a-2p and 9:30a-6p.
Description
Dispatcher/Call Center Associate responsible for taking calls from Providers who request for Interpreter Service. This individual will:
RESPONSIBILITIES:
- Communicate and discuss the needs for Limited English Proficient (LEP) patients with other departments/units such as nursing staff physicians schedulers etc. to coordinate place and submit Interpretation Services requests.
- Maintain a high level of contact with internal staffs as well as external vendors such as interpreter agencies to exemplify service.
- Organize and coordinate the schedules of interpreters for patients nurses/doctors and EHC staff. Reconciles any schedule conflicts and monitors efficiency.
- Stay in communication with vendors to send interpreter requests;
- Assign assignments to staffs agencies according to team schedule respond to emails and phone requests throughout the day and updates EMITS team schedule.
- Demonstrate professional communication skills over the phone.
- For administrative and tracking purposes monitor collect and/or record operation specific data.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent preferred.
- 1 year of call center work experience or related customer service experience.
- Additional experience in food service hospitality or customer service preferred.
- Demonstrated skills in customer service critical thinking problem solving and written and verbal communication.
- Ability to make sound judgments while quickly processing information.
- Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes.
- Ability to read write speak and communicate in English.
- Ability to follow and give oral and written instructions.
- Ability to clearly and pleasantly communicate with patients patient family members hospital personnel and co-workers.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
IC
Employment Type
Full-Time
