Medical Support Assistant - Population Health Support
Medical Support Assistant - Population Health Support
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1 Vacancy
Job Description
Are you a pro at juggling schedules and keeping things running smoothly Do you thrive on bringing order to the chaosand making a real impact along the way PCHCs Care Management team is looking for a Medical Support Assistant Population Health Support whos passionate about health equity proactive outreach and improving outcomes for patients who need it this key role youll support our value-based care and population health efforts by coordinating schedules supporting care teams tracking key data and helping close care gaps. If youre detail-oriented collaborative and have at least one year of experience in a medical office setting wed love to meet you.
Whats it like to work at PCHC Find out: Full-Time Monday - Friday Schedule TBD
Highlights of the Position:
- Proactively Manage Scheduling for care management and population health services including: Annual Wellness Visits Chronic Care Management Transitional Care Management and High-Risk Care Team Follow-Ups.
- Identify & Engage High-Risk Patients: Use data tools like HealthInfoNet the EMR and population health dashboards to identify patients with complex needs or care gapsand help connect them to timely appropriate care.
- Lead Proactive Patient Outreach: Conduct outreach to promote preventive care encourage participation in care management programs and ensure patients understand how to access the support they needespecially those facing barriers like transportation or scheduling.
- Drive Care Gap Closure & Quality Initiatives: Collaborate across departments to support screening efforts chronic condition follow-up and equity-focused outreach campaigns that make a real impact on patient health.
- Coordinate Seamless Scheduling & Follow-Up: Work closely with clinical teams to ensure patients are scheduled for the right appointments at the right timeespecially those needing follow-ups annual wellness visits or chronic care management check-ins.
- Track Document & Report Outreach Efforts: Keep detailed records of patient interactions in both the EMR and population health dashboards to support quality reporting and ensure continuity of care.
- Collaborate for Health Equity: Act as a connector between patients and internal teamsbringing cultural humility and a solutions-oriented mindset to every interaction.
Join PCHCs nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Flexible schedules supportive of work/life balance
- Competitive compensation and generous benefits
PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Requirements:
- High school diploma or equivalent required.
- At least one year of healthcare experience preferably in scheduling outreach or care coordination.
- Proficiency in EMR systems Microsoft Office and data tracking/reporting tools.
- Familiarity with ACO value-based care or population health concepts preferred.
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
Employment Type
Full-Time
