Central Scheduling Representative (Monday-Friday 9a-5:30pm)
Central Scheduling Representative (Monday-Friday 9a-5:30pm)
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Job Description
Overview:
Candidates must be available to work the designated schedule of Monday through Friday from 9:00 a.m. to 5:30 p.m. in order to be considered for this role. Additionally applicants must be able to participate in onsite training from 8:00 a.m. to 4:30 p.m. Monday through Friday. This position requires the successful completion of a six-month onsite training period prior to transitioning to a fully remote role. Once remote employees are expected to be present in the office at least once per month. The specific work schedule will be determined at the discretion of the manager. The designated work location for this position is 3700 Corporate Drive Ste 230 Columbus OH 43231
To learn more about our Central Scheduling Representative role click here for a brief video.
Job Description Summary:
Job Description:
- Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
- Works referral lists and contacts patients for appointments. Collaborates and communicates with departments and physicians whose services are scheduled.
- Interviews and registers designated patients in the computer system. Pre-registers patients scheduled for less than 30 days in the future.
- Obtains accurate demographics insurances and physician information during registration.
- Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
- Assists in identifying self-pay patients and refers them to financial assistance instructing on requirements.
- Assists in the training and development of new employees.
Education Requirement:
- High school graduate required.
- Associates degree preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Ability to understand retain learn and problem solve complex and quickly changing information with minimal supervision. Must be able to multi-task and handle various priorities in a flexible rapidly changing environment.
- Knowledge of medical terminology and the impact of managed care trends on hospital operations preferred.
- Excellent interpersonal verbal and written communication skills with bilingual abilities a plus. Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
- Ability to function as a team member responsible for staffing operational hours collaborating in a respectful way and contributing to the overall success of the team.
Experience:
- Four years of experience in customer service and registration or admitting areas required.
- Keyboarding typing and data entry skills required. Computerized scheduling experience preferred.
- One year of experience working on a mainframe computer required.
- Experience using Outlook Word and Excel.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Loud Noises Pushing / Pulling: 0-25 lbs Pushing / Pulling: 41-60 lbs Reaching above shoulder Squat/kneel Standing Walking
FREQUENTLY: (none specified)
CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
Unclear Seniority
Employment Type
Full-Time
