Part-Time Digital Communications Specialist
Part-Time Digital Communications Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
This position must provide unsurpassed service experiences and build member relationships by effectively suggesting appropriate Credit Union solutions while answering member questions resolving issues and conducting transactions by telephone fax email mail digital banking messaging or other electronic means. Must possess analytical and technical skills to address questions and issues related to electronic services.
ESSENTIAL FUNCTIONS
May include any and/or all of the following:
- Assist members through Digital Banking Messages
- Work Overflow Callbacks
- Load Travel Cards
- Assist outside departments through chat/email for member requests.
- Be prompt ready and logged in to assist members at your appropriate scheduled time i.e. arrival time breaks and lunches.
- Have a good working knowledge of our products and services and the benefits they provide.
- Be prompt to respond to members within the expected time frames for chat digital banking messages email and call backs.
- With the intention of every member every time every day offer products and services that benefit and enhance members lives in addition to meeting the strategic goals.
- Utilize skills to effectively manage call length speed of answer and daily volumes.
- Actively listen and respond to member inquiries suggestions requests and concerns while providing exceptional service.
- Analyze and decision waiving of penalties and fees within approved limits ($50).
- Manage and complete actions needed for fraud/identity theft/disputes related to cards checks ACH and account takeover. Complete documentation working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.
- Successfully maintain knowledge and utilization of software applications such as QuickAssist Ascensus Ipay Check Review Banno People Auto Pilot etc. to provide quick and efficient service to members.
- Adhere to the clean desk policy to secure member information and follow opening and closing procedures.
- In the appropriate time frame successfully complete all applicable compliance training and testing.
- When appropriate participate in business development activities including community partner relations.
- Assist Spanish-speaking members when applicable.
- Perform member service duties as needed to serve member needs including opening personal accounts and specialized accounts such as IRAs Trusts etc. Preform member inquire research wire transfers and other transactions.
- Stay up-to-date on product and service changes as well as troubleshooting solutions for digital services.
- Remain informed alert and vigilant as it relates to fraud and/or scam activity.
- Key relevant member activity and interactions into Symitar Notes to consistently provide a better member experience from all employees interacting with the member.
- Take loan applications as appropriate and provide payoff information when requested.
- Perform all other duties as assigned.
KNOWLEDGE SKILLS ABILITIES AND PERSONAL CHARACTERISTICS
- Knowledge of:
- Credit Union products and services
- Consumer Lending loan products
- IRA HSA and Trusts
- Visa Cards
- Microsoft Office Suite
- Technology and various software programs
- Ability to:
- Maintain accuracy
- Carry out Credit Union mission philosophies values and practices
- Solve practical problems and deal with variables in situations
- Multitask and make decisions in a fast-paced environment
- Organize and prioritize to make deadlines
- Open and close a call with warmth and professionalism
- Ability to communicate effectively and efficiently in a timely manner
- Ability to successfully communicate the benefit of products/services
- Speak with confidence and clarity
- Adapt professional style to the needs of the members
- Maintain confidentiality and professionalism
- Skill in:
- Strong verbal and written communication
- The ability to serve members through digital banking messages e-mail and live chat forums
- Participate in a productive team environment
QUALIFICATIONS
Critical Development Experiences:
Pursue opportunities for professional growth and development through training education and self-study
Successfully complete all applicable compliance training and testing
Education and experience equivalent to:
A minimum of one year up to three years of similar or related experience including preparatory experience
A high school degree or equivalent
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position stoop or bend and carry lift or move objects weighing up to 25 pounds. A normal range of hearing vision and speech are required to effectively work with co-employees and members.
REGULATORY COMPLIANCE & CONFIDENTIALITY
Follows regulatory and policy compliance requirements which include those efforts in compliance with Bank Secrecy Act (BSA) Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Equal Opportunity Employer/Veterans/Disabled
Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact 918.336.7662 or for assistance. You may also contact us at that same number and email if you would like to see a copy of our Affirmative Action Plan.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
