Ticketing Executive (ZBF-Zero booking Failure)
Ticketing Executive (ZBF-Zero booking Failure)
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Roles & Responsibilities -:
- Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
- Calling customers as per the SOP to share any important information or to collect payment for fare differences.
- Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
- Utilizing booking platforms to enter customer information search for selected flights reserve seats issue tickets.
- Verifying passenger details flight itineraries and payment information to ensure accuracy.
- Liaising with flight partners for quicker ticket issuance addressing customer needs and ensuring a smooth booking process.
Qualifications :
Skills & Qualifications -:
- 2-4 years of work experience
- Working knowledge of partner portals & CRMs.
- Excellent command over the English language.
- Must be flexible to work over weekends to respond to customer queries.
- Good experience in resolving issues quickly.
- High energy and drive to work in a start-up environment.
- Excellent Team Player.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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