MSP-Customer Experience QA, Mechantronics and Sustainable Packaging

In the Mechatronics & Sustainable Packaging Customer Experience organization we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products lifecycle (from product development to deployment to support & service) embodying Amazons leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform stand-alone work-cells into end-to-end integrated solutions that are safe easy-to-operate easy-to-maintain easy-to-deploy and easy-to-service.

Are you enthusiastic about the latest advancements in Mechatronics Sustainable Packaging (MSP) automation technology Would you like to play a vital role in Amazons dynamic growth If you have a passion for making an impact on the future today consider joining Mechatronics & Sustainable Packaging Customer Experience the position of Operations Engineer Deployment & Ramp-up you will be tasked with overseeing multiple products programs projects and involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers.

As an Operations Engineer your primary role is to own the coordination and execution of installation commissioning and performance ramp-up of the product in the field allowing the engineering and product team to focus on the system performance improvement and parallel to the execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Typically owning either a full program or a program region the Operations Engineer sets standards and maintains quality within their scope of responsibility.

The role requires comfort in handling highly technical work scopes related to automation installation as well as addressing typical project management escalations that may arise during installations at construction sites or live operation warehouses. The ideal candidate is proactive and takes independent initiative to improve MSP parallel to the execution you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety quality and productivity) and will be responsible for detailing engineering design improvements to the hardware engineering and product teams to simplify the installation.

This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project durations vary from a few days to several months with travel across the US and if the candidate is open to it some international work. This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America upwards of 75% or more.

Key job responsibilities
- Design implement and support metrics for the program
- Collaborate with BI/Data Engineering teams to drive the collection of new data and the refinement of existing data sources to continually improve quality
- Review information from multiple sources to confirm data integrity
- Provide clear and timely reporting of key performance metrics across internal & external stakeholders

A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

- 5 years of directly managing and responsible for multiple large projects experience
- Bachelors degree
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- 50% of travel is required for this role
- Lift up to 49 pounds and frequently push pull squat bend and reach. Participate in team-lifts for items over 50lbs.
- Stand/walk for up to 12 hours
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs

- Masters degree in engineering mechanical operations supply chain business administration or equivalent STEM field
- Experience in Lean Management Six Sigma and other operations engineer tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107600/year in our lowest geographic market up to $177900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.