Product Manager â Hardware, Services & Interfaces
Product Manager â Hardware, Services & Interfaces
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Job Description
Position Summary
We are seeking a strategic and execution-focusedProduct Managerto lead the development and lifecycle management of ourhardware & service offerings and interfaces platform. This role is ideal for someone who thrives at the intersection of hardware software and customer-centric services and who can drive innovation operational excellence and cross-functional alignment. The successful candidate will be responsible for defining product strategy managing complex product lifecycles and ensuring seamless integration between hardware offerings and interface & service capabilities.
Key Responsibilities:
Hardware Product Management
- Manage the hardware product portfolio and life cycle from commercialization to maturity and own key performance metrics including sales units margin and core growth
- Define and execute a compelling product vision and roadmap for the short medium and long term for the hardware portfolio including evaluating and selecting vendor partners and products
- Conduct comprehensive vendor product assessments including product quality capabilities and reliability to ensure the portfolio meets the needs of our customers
- Define product specifications and customization requirements for white-labeled products
- Develop and maintain strategic vendor partnerships and long-term supplier relationships
- Conduct competitive pricing analysis and develop comprehensive pricing strategies (including warranty & product life cycle (EOL) policies) for our hardware portfolio while collaborating with finance teams on cost modeling and profitability analysis
Service Portfolio Management
- Manage service portfolio including clinical services education and data services to ensure alignment with overall business objectives and customer success outcomes
- Develop comprehensive service offerings to provide solutions with clear value propositions
- Establish pricing strategies and service level agreements (SLAs) for each service offering while optimizing profitability and competitive positioning in the market
- Drive continuous improvement initiatives by analyzing service performance metrics customer feedback and market trends to enhance service effectiveness and expand portfolio capabilities
Interfaces Platform Management
- Define and execute the interfaces platform strategy to ensure seamless integration capabilities that differentiate Censis software from competitors and deliver superior customer value
- Lead API and integration roadmap development by identifying critical third-party systems partner platforms and customer workflow requirements to prioritize interface development efforts
- Collaborate with engineering teams to design scalable interface architecture that supports current customer needs while building flexible foundations for future integrations and competitive advantages
- Conduct competitive analysis and market research to identify integration gaps emerging interface standards and opportunities where enhanced connectivity can leapfrog competitor offerings
- Manage relationships with key integration partners and vendors to negotiate technical partnerships establish integration protocols and ensure optimal performance of critical interfaces
Minimum Qualifications:
- 2 years as a Product Manager / Associate Product Manager / Portfolio Manager ideally for a hardware or services portfolio
- Experience working with vendors and 3rd party partners to create white labeled solutions
- Strong analytical and problem-solving abilities with experience using data to drive decisions
- Customer-focused mindset with experience gathering and analyzing user feedback
- Excellent verbal and written communication skills with the ability to present to leadership and cross-functional teams
Preferred Qualifications:
- Understanding of API lifecycle management from design and development through deployment maintenance and deprecation strategies
Education
- Bachelors or Masters degree in Business Computer Science Engineering or related field.
About Censis Technologies
Censis Technologies based in Franklin Tenn. is the industry leader in surgical instruments and asset management software. Censis offers multiple solutions including CensiTrac which is a highly advanced web-based software system focused on maximizing OR throughput and regulatory compliance. Censis Technologies software is deployed in hundreds of hospitals in the United States Canada and Australia.
Required Experience:
IC
Employment Type
Full-Time
