Intake Specialist
Intake Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $44545 - $51227.00.
The Administration for Childrens Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child juvenile justice ACS oversees detention placement and programs for youth in the community.
ACS Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers children and communities so they can thrive and enjoy self-determination. A critical piece of CFWBs portfolio is the operation of the Citys subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work education or training.
The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers these teams process hundreds of applications and inquiries each week.
The Intake Team receives child care subsidy applications and recertifications via the MyCity online portal third-party vendors (Vanguard) walk-in clients and shared email boxes. They also responds to and manages inquiries regarding child care from walk-in families email and telephone inquiries. These applications are assigned to case processors for eligibility certification in the Resource Area Control Log (RACL). Intake staff plays a critical role in this process ensuring that cases are assigned in a timely manner so that we can adhere to state mandates regarding the childcare processing time frame.
The responsibilities of the Intake Specialist include but are not limited to:
- Coordinate prepares and distributes appropriate communications to parents and programs
- Liaise with and provides information to the Central Intake Team and other RA unit staff
- Provide technical assistance and support to child care programs in eligibility and enrollment issues
- Research and reviews case and program information in the Automated Child Care Information System (ACCIS)
- May assist clients and programs in person with childcare applications and inquiries
- Data-enter case information into Control Log
- Receive Child Care Applications via Vanguard electronic files email fax and USPS Mail
- Review Cases for accuracy and ensure that all pertinent documents are received
- Troubleshoot and follow up when necessary for missing documents from case files
- Assign cases to case processors using the Resource Area Control Log
- Conduct WMS search in ACCIS to determine whether the family is receiving Cash Assistance if so prepare a denial letter and refer the family to HRA Benefit Access Center
- Assist with special projects as needed
ADDITONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.
TO APPLY:
Please go to or for current NYC employees and search for Job ID# 720744.
No phone calls faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted
COMMUNITY ASSOCIATE - 56057
Qualifications :
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
