Senior Intake Lead NISS. 12 month Maximum Term Contract - Milton
Senior Intake Lead NISS. 12 month Maximum Term Contract - Milton
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Competitive base salary 12% super
- Hybrid flexible work arrangements
- Work for one of Australias largest social purpose organisations
- Based in Milton (QLD) work from home hybrid model
About theOrganisation
Every day Life Without Barriers provides support and care to children and young people as we work collaboratively with families carers and communities to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
Life Without Barriers is a leading social purpose not for profit organisation of 8000 employees working in more than 500 communities across Australia. We support children young people and families people with disability older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.
We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the role
Life Without Barriers is looking for a Senior Intake Lead to join our team in Status Resolution Support Service (SRSS). Within this stable and agile team you can play a vital part in enhancing the lives of refugees and asylum seekers in Australia. If you like us value inclusivity and respect this could be the best career move you ever make to truly make a difference. Life Without Barriers is the largest national provider of the SRSS contracted by the Department of Home Affairs.
The purpose of the Senior Intake Lead is to oversee the administrative and operational functions of the Intake Team within National Immigration Support Service (NISS). The incumbent will develop lead and maintain engagement strategies as well as fostering positive relationships with a diverse range of internal and external stakeholders including clients service providers government agencies and community organisations.
This is a 12 month full-timemax-term position based in Milton (QLD) with work from home flexibility.
Key Responsibilities
- Manage task allocation and workflow management to ensure efficient service delivery.
- Establish issues on a day-to-day basis handling commonly occurring situations or cases within an area of practice and reporting regularly to the Operations Manager.
- Actively engage community members and organisations to identify complexity and vulnerabilities relevant to the intake process
- Identify opportunities for innovation and continuous improvement within the Intake team and collaborate with stakeholders to enhance service delivery and client outcomes.
- Enable team members to conduct Intake Assessments through intake interviews with clients gathering relevant personal medical and social information to assess their needs eligibility for services and immediate support requirements.
- Participate in community awareness activities to promote understanding and prevention of Forced Marriages
- Maintain accurate and up-to-date records of all client interactions assessments and referrals in accordance with organisational policies confidentiality agreements and legal requirements.
- Support and advocate for clients as needed ensuring their needs are communicated to relevant parties to address their identified barriers.
Skills & Experience
- Tertiary qualifications in the health or welfare field and/or relevant experience.
- Demonstrated experience of leading a team in a human services organisation.
- Demonstrated experience in developing positive developmental relationships building trust with individuals families and stakeholders.
- Extensive case coordination experiencein the Human Services sector including conducting assessments.
- Demonstrated experience supporting individuals families and groupsusing a strengths-based trauma-informed and culturally responsive approach.
- Demonstrated experience working autonomouslyand collaboratively within a multi-disciplinary team to achieve optimal client outcomes.
- Demonstrated experience in managing competing priorities and delivering high quality outcomes within agreed timeframes
- Highly developed analytical audit and remediation skills applicable to case management practice.
- Working knowledge of the relevant legislative and regulatory environment for areas of business responsibility.
- Current Drivers Licence.
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).
Additional Support
Life Without Barriers offers a dedicated After-Hours Service (AHS) for all NISS and Child Youth and Family programs. AHS ensures efficient responses to after-hours events that cannot wait until the next business day relieving our front-line staff from on-call duties and significantly improving their work-life balance.
How to Apply
Include your resume and covering letter in one document click Apply and follow the prompts. For any enquiries including persons with disability that require adjustments contact Recruitment at note that we do not accept applications to this email.
Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice. Current application closing date midnight 3rdAugust 2025.
Required Experience:
Senior IC
Employment Type
Full-Time
