Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
What are we looking for
If youre passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing all our customers.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture we would love your help making our Customers successful! This position is best suited for candidates who are currently residing in Sydney.
What will you do
- Own post-sales relationships with a portfolio of our largest customers advocating for their success and needs internally by providing ongoing tailored Customer engagement including but not limited to customer meetings health checks QBRs and Roadmap reviews.
- Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customers experience with SentinelOne.
- Promote product adoption with key Customer stakeholders.
- Represent and advocate customer needs/issues cross-departmentally
- Shepherd escalated at-risk customers toward resolution
- Identify and help shepherd opportunities for growth and upsell
- Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.
What skills and knowledge should you bring
- Possess a Customer-centric approach you enjoy working with Customers and establishing strong relationships.
- Prior experience in a Customer Success Manager role handling Enterprise accounts
- Adept at managing Customer expectations that result in high Customer satisfaction.
- Proven technical skills. Ability to understand Customers challenges and advise them on best practices.
- Impeccable written and verbal communication skills.
- Experience in communicating with Customers from diverse cultures.
- Detail-oriented and analytical.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
What will separate you from other candidates
- Experience with SalesForce.
- Previous Security industry experience or demonstrated understanding of cyber security and terminology.
Required Experience:
Manager
Employment Type
Full Time
