Customer Care Representative
Customer Care Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Your Title: Customer Care Representative
Job Location : Westminster CO
Do you thrive on building relationships and solving problems Do you love learning and supporting people across the world
What You Will Do
The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly hard-working fast paced environment.
Provide customers with quotes and product knowledge
Call customers to renew their subscriptions up-sell services and obtain customer satisfaction feedback
Input sales orders payments and help customer activate their service
Update client accounts to maintain data integrity
Troubleshoot technical customer issues with service activation and operation
Respond to internal and external inquiries via email and phone.
What Skills & Experience You Should Bring
Fluent in English; conversational in Portuguese/Spanish preferred
Excellent communication skills
A warm approachable outgoing manner
Able to uncover customer needs and pair them with appropriate solutions
Skilled in outbound customer calls to solicit subscription renewals
Working knowledge of word processing spreadsheet tools and internet browsers
Technical expertise preferred
Experience in a customer service position preferred
Bachelors degree preferred
Overtime/weekend work required during peak season (March-June and September-December).
About Your Location
This role is based in our Westminster CO headquarters requiring onsite work to foster close collaboration and team synergy.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
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Hiring Range:
19.42-
24.26-
Bonus Eligible
No-
Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
