Employee Benefits Key Account Manager

SUMMARY:

The Employee Benefits Account Manager (AM) services and maintains accounts while providing professional and prompt support to our clients carrier representatives vendor partners and HUB colleagues. The AM also works independently as well as cooperatively with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization whether through account rounding cross-selling or support in the development of new business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• While acting as main day to day point of contact for clients responds both professionally and promptly to all inquiries.
• Supports the Account Executive in executing strategies facilitating the renewal process preparing materials/reports ensuring internal systems are up to date (Benefit Point and BUS) and managing/ coordinating client work across the account team.
• Acts as liaison between clients and insurance carriers to resolve any service needs or marketing initiatives for example eligibility billing policy interpretation and contract review.
• Manages organizes and conducts client meetings when necessary.
• Manage carrier changes with the client and ensures all necessary documentation (paper or electronic) is completed accurately and timely.
• Key contributor of the critical path work for clients: Identify opportunities for cross-sell and up-sell of other HUB products and services.
• Oversees open enrollment assistance and communications.
• Manage new client or new line of coverage implementation.
• Stays abreast of changes in the insurance industry and other external conditions that may impact clients.
• Manage open items log - ensure outstanding items closed in timely manner.
• May travel for client meetings up to 25% of the time.

REQUIREMENTS:

Work Experience:

• 2 5 years of applicable Employee Benefits experience.
• Strong ability to listen discern and prioritize with clients colleagues and carrier representatives based on a thorough understanding of relevant issues.
• Adapt to situations requiring the precise attainment of set limits tolerances or standards; respond appropriately to changes in the work setting
• Strong written and oral communication skills
• Proficiency with Microsoft Office Suite (Word Excel Outlook)
• Ability to utilize and be proficient in broker management systems
• Strong organizational problem solving and time management skills

Education:

• Four-year college degree preferred
• Licensing or certification Requirements
• Relevant Employee Benefits licenses per state/regional statutes
• Advanced professional designation highly desirable (e.g. CEBS GBA HIA RHU REBC)

Qualifications:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state and local law. If this position requires licensing or certification the incumbent must maintain that license or certification by meeting all continuing education and other requirements.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here athttp:// Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the US Recruiting Team toll-free at This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.