Remote Mortgage Collections Specialist- Exp required
Remote Mortgage Collections Specialist- Exp required
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Job Description
Mortgage Collections Specialist
Location:Remote- US only
Compensation: $23$24 per hour Paid Overtime
Schedule: Full-time Monday through Friday
Position Overview:
Our client is seeking a Mortgage Collections Specialist with strong communication skills and a firm but professional phone presence. This is a high-volume call role ideal for someone whos comfortable spending the majority of their day on the phone helping resolve delinquent mortgage accounts.
This role focuses on helping borrowers bring their accounts current setting up repayment plans and following strict documentation and policy standards. Prior experience working with mortgage borrowers and navigating repayment conversations is required.
Key Responsibilities:
Make outbound calls to borrowers with past-due mortgage payments
Categorize outreach by delinquency stage: 45 days 4590 days and 90 days
Work with customers to set up repayment arrangements
Follow all internal policies and procedures regarding borrower communication
Document call details actions taken and borrower commitments in the system
Communicate with vendors as needed to gather relevant file details
Maintain borrower confidentiality and follow all data security protocols
Adhere to mortgage collections regulations and compliance standards
Support improvements to department policies and workflow
Qualifications:
2 years of experience in mortgage collections within the past 12 months
Comfortable being on the phone throughout the day
Familiar with structuring repayment plans and navigating sensitive borrower conversations
Proficiency with Microsoft Office tools
Must follow directions well and be comfortable working within clearly outlined procedures
Strong verbal and written communication skills
Ability to work with empathy while maintaining professionalism and accountability
Please Note: This is a full-time in-office role that requires active and consistent call activity. All job qualifications and criteria are determined by our client. National Mortgage Staffing does not set the requirements.
If your background aligns with our clients needs one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.
Unfortunately due to high volumes of applicants we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.
Required Experience:
Unclear Seniority
Employment Type
Hourly
