Reception and Sales Support

Lakelands Concrete Products Inc. located in Lima NY is a trusted name in the concrete manufacturing industry with over 70 years of success and were just getting started. As demand for our products continues to grow so does our need for motivated individuals ready to grow with us.

Were not your average concrete company were a team of builders problem-solvers and go-getters who take pride in doing things the right way. From the products we manufacture to the relationships we build.... quality reliability and hard work are at the heart of everything we do. We believe that a strong foundation doesnt just apply to our products it applies to our people too. Thats why we invest in creating a workplace where youre supported appreciated and given the tools to succeed.

Position Summary:

The Reception and Sales Support serves as the first point of contact for Lakelands Concrete Products Inc. ensuring a welcoming and professional experience for all customers and addition to managing daily office communications and administrative tasks this role provides critical support to the Sales Manager and sales team. Responsibilities include customer service document handling compliance tracking and general office coordination.

Key Responsibilities:

Front Desk & Communication

• Answer and route phone calls to appropriate team members professionally and efficiently
• Greet and assist customer walk-ins and coordinate product pickups
• Manage and disseminate emails from the shared Sales inbox
• Receive and distribute incoming mail deliveries and handle outbound mailing needs

Sales & Customer Support

• Provide administrative assistance to the Sales Manager and sales team
• Follow up with customers on quotes as requested by the sales team
• Support the creation and scheduling of social media and marketing posts
• Perform data entry and maintain sales-related records and logs
• Assist with MWBE utilization tracking and documentation

Administrative & Office Coordination

• Maintain office supply inventory and place timely orders
• File documentation for Accounts Payable (AP) Accounts Receivable (AR) Cash Receipts (CR) and Sales
• Run office errands such as trips to the post office or supply pickup

Operations Support & Compliance Tracking

• Track and log Valley Fuel prices
• Maintain and organize Driver Vehicle Inspection Reports (DVIR)
• Collect file and track daily equipment and crane inspection sheets
• Maintain maintenance log and monitor timely completion

Internal Communication

Coordinate the development and distribution of the monthly employee newsletter

Qualifications:

• High school diploma or equivalent required; associate degree preferred
• 2 years of experience in reception office administration or sales support
• Excellent communication and customer service skills
• Organized and detail-oriented with strong time management abilities
• Proficient in Microsoft Office (Excel Outlook Word)
• Valid drivers license and ability to complete local errands

Affirmative Action/EEO Statement

Lakelands Concrete Products provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment based on race color religion age sex national origin disability genetics protected veteran status sexual orientation gender identity or any other characteristic protected by law.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.