Service Drive Manager
Service Drive Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical Dental and Vision Insurance
- Life Insurance
- 401(k) Plan
- Free Strayer University College Courses to Earn a 4-Year Degree
- PaidVacation
- Paid Training
- Paid Sick Leave
- Employee Vehicle Purchase Program
Responsibilities
- Lead and coach service advisors to meet daily performance targets
- Monitor advisor KPIs: ELR HPR RO count upsell conversion and video MPI send rates
- Ensure consistent customer communication from check-in to vehicle delivery
- Resolve customer concerns promptly to maintain high CSI scores
- Collaborate with parts and technician teams to streamline workflow
- Conduct daily service drive huddles and weekly advisor one-on-ones
- Audit repair orders for accuracy compliance and profitability
- Manage advisor schedules coverage and staggered lunch breaks
- Reinforce dealership culture and legacy through advisor interactions
- Track advisor performance and implement personalized growth plans
- Coordinate with management to support incentive programs and coaching strategies
- Support comeback prevention by identifying communication breakdowns on the drive
- Maintain compliance with labor regulations and internal service protocols
Qualifications
- 3 years of experience managing service advisors in a dealership setting
- Strong understanding of service drive metrics and front-end operations
- Proficiency with Reynolds CDK Xtime or equivalent service scheduling platforms
- Proven ability to coach motivate and hold advisors accountable
- Excellent communication customer service and conflict-resolution skills
- High school diploma or higher education
- Valid drivers license with a clean driving record
- Passion for developing teams and elevating customer experiences
- Comfort working in high-volume environments with fast-paced service demands
- Strong organizational skills with the ability to manage multiple priorities
- Familiarity with dealership branding and legacy reinforcement through customer-facing roles
What We Offer
Competitive compensation (base bonus) training programs clear growth paths and a tight-knit team that thrives on success and transparency.
Required Experience:
Manager
Employment Type
Full-Time
