City Year San Antonio (CYSA) is seeking Senior Impact and AmeriCorps Experience Manager candidates who will manage and mentor a team of full-time AmeriCorps members overseeing the implementation of our service model in the partner schools we serve in San Antonio Independent School District.

The Impact Manager portion of this position; is responsible for three main areas: program implementation corps member program delivery and experience and service partner management. They must be effective in relationship development and team management coaching AmeriCorps members (ACMs) per team to deliver attendance behavior and course performance supports to students as well as enabling a rewarding productive professional and successful year of this way the IM is responsible for managing the daily programmatic operations of their team and leading them to ensure that all goals and service outcomes are met.

Additionally the Impact Manager serves as the primary City Year liaison in schools building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership.

Reporting to the Senior Impact Director the Senior Impact and AmeriCorps Experience Manager plays a critical role in implementing City Year San Antonios school-based service model. Impact Managers are expected to serve in person at their school site except on days when there are in-person meetings or trainings.

This role is expected to work a 40-hour workweek with daily work hours will vary throughout the week and may include mornings as early as 7:00am and evenings as late as 6:00pm.

Start Date:

We are hiring for the 2025-2026 school year and the anticipated start for this position is August 2025.

Impact Manager Job Responsibilities

AmeriCorps Member Experience

Manage coach and develop up to 15 AmeriCorps members though a personally rewarding year of service in the San Antonio Independent School District (SAISD) where they:

• Achieve service performance and standards requirements while reaching their leadership development potential
• Model leadership that is fueled by City Years culture and values
• Facilitate ongoing dialogues that empower AmeriCorps members to relate to our culture and values in personally meaningful ways.

Build Conditions for Success in our Schools

• Build and cultivate strong partnerships with teachers principals school officials and other key decision makers and stakeholders
• Manage implementation of partnership agreement between the school and City Year San Antonio
• Ensure the necessary conditions and resources are in place for their team of AmeriCorps members to deliver attendance behavior and course performance interventions for students

Service Delivery & Impact

• Implement City Years WSWC model with a high degree of quality to a targeted group of students at the right time at assigned schoolhouse
• Make data-informed decisions to ensure tutoring classroom support afterschool programs and school-wide initiatives align with the shared goals of the school/City Year partnership.
• Identify trends and specific needs on campus and provide or seek relevant professional development.
• Observe collect data and provide actionable steps that improve ACM impact on their service.

Local and National Organizational Initiatives

• Serve as the host in assigned school to support City Years Visitor Program (Field Trips) with visits from current and potential City Year supporters.
• Work with the development team to support meetings visits and service for

development/fundraising events within assigned schools.

• Ensure needed number of team representatives attend CYSA events.
• Devote up to 10 days a year to AmeriCorps and/or staff member recruitment process.
• Attend and help mobilize team for site-wide events like Opening Day Power of Women Luncheon Martin Luther King Jr. Day Annual Ripples of Hope Celebration Dinner Graduation and other site-wide events.
• Attend overnight events and national events as needed.
• Take lead on at least one extracurricular ACM/staff service experience (e.g. Idealists Journey Second Year ACM and/or Team Leader Experience Corps Council Playground Build Spring Break MLK Service ACM Appreciation Month etc.)
• Participate in relevant network-wide meetings and calls providing insight feedback and collective problem solving.

In addition to Impact Manager responsibilities this role will own the following workstreams and tasks:

• RACM Development: Collaborate with Learning & Development and Impact Directors to support the growth of Team Leaders through facilitation of initiatives such as Team Leader Bootcamp Individual Journeys (IJ) TL Tuesday sessions and the Deloitte partnership.
• AmeriCorps Member Experience (ACME) Initiative & Event Support: Lead the development planning and execution of key AmeriCorps member events and initiatives including Spring Break Service and MLK Day of Service.
• Impact Manager Voice & Space Development: This individual will coordinate with the IM team to schedule meetings create multi-faceted job resources and support corps-wide program planning. Lead efforts with the SID to establish site-wide experience norms for the corps year including uniforms school schedules and ACM performance systems.
• CYSA Alumni Engagement: Serve as the primary site liaison for CYSA Alumni coordinating with HQ and collaborating with Development to integrate alumni into local and national initiatives. Lead planning and execution of alumni events and ensure alumni engagement aligns with organizational goals.

What does a typical day look like

• Start of day centering meeting with team
• Observe and share feedback with AmeriCorps members providing academic and social emotional interventions for students
• Review Student Achievement data
• Review AmeriCorps Member event plans student engagement data and offer feedback
• Individual Meetings with AmeriCorps Members
• Coach AmeriCorps Members through communication challenges and conflict resolution
• Connect with school administration to review upcoming initiatives and mutual expectations
• Meet with Impact Director for your own support
• Host City Years potential and current funding partners on a school tour and roundtable
• Attend and support After School Programs
• End of day centering meeting with team

Qualifications

• Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold people accountable towards performance goals. Manage relationships with a diverse group of internal and external stakeholders to achieve service goals and corps member development.

• Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.

• Executes to Results: Experience achieving transformational results with students from low-income communities at the classroom school or network/multiple-school levels. Ability to problem solve troubleshoot and show creative problem solving when faced with barriers.

• Communication: Ability to translate mission and vision from organization level and talk about complex topics and parse them for specific audiences. Able to communicate effectively efficiently and with transparency to the right people at the right time to ensure success of our corps members in service.

• Drive Vision: Experience creating a climate in which others feel connected to an organizations strategy and proven ability to effectively lead through change. Proven success setting goals and direction with a keen understanding of how they fit into the context of broader strategies to connect mission to day-to-day work.

Additional Qualifications

• 3-4 years of relevant experience work in the education sector preferred.
• National and International service experience is a plus.
• Familiarity with San Antonio Independent School District school system a plus.
• Thrives in a diverse youthful high energy entrepreneurial and fast-changing environment.

Compensation and Benefits

Compensation commensurate with experience salary range for this position is $. Great benefits including health insurance with Flexible Spending Account paid vacation holidays parental leave 401K and more.