Application Engineer, Alexa Excellence
Application Engineer, Alexa Excellence
Posted on :
25-07-2025
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1 Vacancy
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Job Description
Alexa Excellences Application Support Team (AXES) is Alexas central defense against large-scale incidents as well as driving operational excellence across all of Alexa organization. Our key offering to Alexa is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence best current practices and incident management tools. Were looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. Running incident management for Alexa Excellence is unique in that it is a central team within Alexa that supports the rest of the org and our ability to identify and mitigate issues is the most important aspect of every Amazon employee. Because of our unique role you will have limitless exposure to all things Alexa and Amazon. AXES engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other Alexa service teams. This is an excellent opportunity to join one of Amazons world-class team of engineers work with some of the best and brightest while also developing your skills and career within one of the most dynamic innovative and progressive technology companies addition to a stimulating and fun working environment Amazon offers mentoring programs with experienced engineers regular tech talks with technology Principals and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and relentless customer-focused technical innovation.
Responsibilities
Be a technology evangelist and use your deep knowledge to solve business problems
Reduce mean time to resolution for all incident types
Design and/or build world class listening systems
Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
Participate in Agile sprints to evolve business processes and technologies
Create and review documentation design new standard operating procedures
Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
Automate tasks through creation and maintenance of scripts and tools
Respond to and complete customer requests within SLA via a trouble ticketing system
Take part in a follow the sun rotation split between Seattle and Chennai sites including weekends and holidays
Mentor peers in your areas of technical and operational strength
Participate in the interviewing process
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Responsibilities
Be a technology evangelist and use your deep knowledge to solve business problems
Reduce mean time to resolution for all incident types
Design and/or build world class listening systems
Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
Participate in Agile sprints to evolve business processes and technologies
Create and review documentation design new standard operating procedures
Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
Automate tasks through creation and maintenance of scripts and tools
Respond to and complete customer requests within SLA via a trouble ticketing system
Take part in a follow the sun rotation split between Seattle and Chennai sites including weekends and holidays
Mentor peers in your areas of technical and operational strength
Participate in the interviewing process
- 2 years of software development or 2 years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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