Senior Software Engineer, Call Intelligence
Senior Software Engineer, Call Intelligence
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Job Description
At Replicant we believe AI should work for people starting with customer service. Thats why we built a platform that helps contact centers resolve more requests proactively identify issues and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.
Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users they help customers get what they need instantly 24/7. Meanwhile our real-time conversation insights help contact center leaders coach better and improve every interaction.
Were leading the shift from legacy systems to AI-first service powered by large language models (LLMs)and designed for enterprise scale security and empathy. If youre excited by the potential of LLMs voice AI and building category-defining technology with a kind ambitious team youll love it here.
Were looking for a Senior Software Engineer to join the team developing Replicants Conversation Intelligence product our latest product that helps customers analyze all their conversations to learn how they can improve internal processes and provide an intuitive UI for coaching support agents. We need someone who can build out new features collaborate with team members to refactor code debug issues and support a production environment that is actively used by customers. Our stack includes TypeScript React and Python in Kubernetes on GCP.
What Youll Do
Build new features for Replicants Conversation Intelligence product
Refactor optimize and debug existing code
Provide code reviews and lead technical projects
Participate in regular on-call rotations for the team with responsibilities such as monitoring metrics triaging alerts and responding to issues
Use metrics and your teams collective experience to drive development decisions
Collaborate with your team to manage and prioritize work through a rigorous yet lightweight agile process
Share your passion for learning about technical topics with your team and peers
Identify and drive the adoption of best practices and design patterns in your team
What Youll Bring
You have excellent communication skills
You have experience building customer facing user interfaces
You have experience working in live production environments
You have lead technical projects
You have desire to learn and work across our teams entire tech stack
You have experience writing production Typescript
You have experience working with the React framework
You likely have at least 5 years of experience in developing and maintaining customer facing product features
Experience with LLM prompt tuning is a plus but not required
Experience writing production Python is a plus but not required
Experience working with Google Cloud Services is a plus but not required
Experience working with Kubernetes is a plus but not required
For all full-time employees we offer:
Remote working environment that respects time zone differences
Highly competitive salaries equity and for US Employees a 401(k) plan
Top of the line healthcare (medical vision and dental)
Health and Wellness Perk
Equipment Stipend
Flexible vacation policy
Amazing team trips & offsites where you can find our CEO baking bread for the team
Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Our Values
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful and like a Blade Runner use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Sjlvdistans (Self-Distance): Sjlvdistans is Swedish for self-distance. Its the ability to critically reflect on oneself and ones relations from an external perspective. With this in mind we act with objectivity and always remember that we are not our work. Theres no perfect science to growing a team or business but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us atand well work to meet your needs.
Required Experience:
Senior IC
Employment Type
Full-Time
