Manager â Membership Rewards
Manager â Membership Rewards
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
The Loyalty & Rewards team is goaled with increased customer engagement through our industry leading loyalty program Membership Rewards while balancing the program economics
The Manager Membership Rewards will be an integral member of a dynamic team charged with business partnerships strategy and managing program economics that will drive step-change and sustainable growth for Amex.
Principal accountabilities include:
- Developing the strategy and approach of the Rewards teams mandate that is grounded in customers preferences analytics and program economics management.
- Leveraging data and analytics to understand and engage new and existing customers throughout the customer lifecycle.
- Constantly monitoring competitive landscape and customer feedback to identify opportunities.
- Spearheading and managing external business relationships and partnerships to keep our rewards relevant with customer preferences.
- Drive loyalty spend customer satisfaction share of wallet engagement and redemption of rewards through relevant rewards capabilities and marketing.
- Preparing annual forecasts and monthly reporting on the performance of the portfolio.
- Creating a high commitment work environment where people are motivated and encouraged to achieve through empowerment and development.
- Aligning with central teams in both international and U.S. markets to leverage best practices and capabilities.
- Building and maintaining relationships with key internal stakeholders like Finance Controllership Legal Corporate and Audit teams.
- Leading a high performing team.
Minimum Qualifications
- Strong Experience in using analytics to find insights to drive strategy and execution.
- Ability to motivate inspire and coach the team.
- University Degree in Marketing / Business / Commerce or equivalent combination of education and business experience.
- Credit Card experience ideally in the loyalty/rewards/benefits space.
- Experience in managing external business partnerships and relationships.
- Progressive development in analyzing business opportunities driving recommendations and implementations.
- Proven ability to effectively manage relationships and influence without direct authority.
- Pro-active self-starter and strong driver of results and speed to market focus.
- Demonstrated oral and written communication skills with emphasis on proposal development and presentation to internal and external contacts up to senior management levels.
- Demonstrated multi-tasking attention to detail and prioritization skills in a demanding environment.
- A reputation for personal excellence creativity and curiosity.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment regardless of that persons age sex sexual orientation gender identity gender expression race colour ancestry ethnic or national origin citizenship religion or creed marital status family status pregnancy disability record of offences social condition or origin political beliefs association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
