Senior Director of Product, AI
Senior Director of Product, AI
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Job Description
At HubSpot our mission is to help millions of organizations grow betterand AI is a powerful force driving that growth. We believe the next generation of customer experiences will be powered by intelligent conversational and deeply personalized AI. Thats why were investing heavily in Customer Assistant AI: to empower our users with fast contextual and scalable support experiencesdelivered exactly where and when they need them.
Were looking for an empathetic visionary and execution-oriented Senior Director of Product to lead our AI strategy in this critical space. You will be responsible for defining and scaling the end-to-end vision for customer-facing AI across HubSpot including virtual assistants automation and LLM-based capabilities that serve both our customers and their customers. This role will shape how AI transforms the way millions of businesses engage and support their users.
About the Role
As Senior Director of Product AI you will:
- Define and own the long-term vision multi-year strategy and roadmap for Customer Assistant AI across the HubSpot platform.
- Lead and mentor a team of senior Product Managers across multiple domains including generative AI conversational AI and automation.
- Deliver end-to-end intelligent AI experiences that are embedded seamlessly across Hubs empowering customers to resolve issues take action and drive growth.
- Partner closely with senior leaders in Engineering UX and Data Science to ensure reliable ethical and scalable AI systems.
- Champion AI ethics transparency and utilitygrounding every product decision in trust and customer value.
- Act as the executive point of contact for Customer Assistant AI influencing strategy at the C-suite level and collaborating with cross-functional VPs and GMs.
Key Responsibilities
- Scale HubSpots Customer Assistant AI strategy across the businesscovering:
- Virtual agents and embedded chatbots.
- AI-powered support flows that minimize friction.
- Intelligent assistance across marketing sales and service use cases.
- Build grow and empower a high-impact product org focused on AI ML infrastructure and platform intelligence.
- Lead cross-functional alignment across Product Engineering GTM and Marketing to ensure cohesive delivery and messaging of AI capabilities.
- Shape monetization packaging and positioning strategies for AI products in partnership with finance and GTM teams.
- Set and track success metrics through experimentation analytics and continuous user feedback.
- Maintain a pulse on emerging AI trendsLLMs retrieval-augmented generation (RAG) vector search inform strategy and identify breakthrough opportunities.
Were Looking For Someone Who:
- Has 10 years of product management experience with 1 years leading product orgs in applied AI ML or automation.
- Brings deep expertise in B2B SaaS particularly in customer experience service platforms or support tooling.
- Has a track record of delivering AI-powered features at scaleincluding LLM-based workflows chatbots or predictive systems.
- Thinks strategically but is also comfortable driving execution and trade-offs in complex environments.
- Brings strong product instincts and a clear sense for where AI adds real value to user experience.
- Communicates clearly and effectively with executives technical stakeholders and cross-functional leaders.
- Has led go-to-market strategy and execution ensuring successful launches adoption and alignment across Marketing Sales and CS.
- Builds inclusive high-trust teams and leads with humility clarity and purpose.
Bonus Points For:
- Hands-on experience with LLMs prompt engineering RAG or vector search.
- Experience building agentic systems or conversational AI interfaces.
- Familiarity with HubSpot product-led growth (PLG) or usage-based pricing models.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Required Experience:
Exec
Employment Type
Full Time
