Staff Program Manager

Description
GCIs Staff Program Manager will support achieving GCIs strategic vision through effective enterprise program management with a focus on optimizing the return of program level investment in a way that balances risk and return effectively. Organize multi-disciplined teams and oversee strategic initiatives and programs designed to further the Companys overall business strategy. Enhance the companys competitiveness and grow EBITDA/free cash flow. Manage program for material capital and operating projects within a program hierarchy to ensure the effective and efficient use of GCIs resources. Identify and pursue continuous improvement opportunities across the program.ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Management:

• Support the value realization of programs. Verify programs and projects are aligned and performing to corporate annual/multi-year goals and GCIs strategic vision through a centralized reporting function that monitors and communicates progress against the Long-Range Plan (LRP) and annual budget goals.
• Support corporate vision into strategic plans using a cross-organizational roadmap that clearly defines program timelines milestones releases and predictive capex/op-ex outcomes. Cooperate with the program team and resource managers to establish the program structure in which work will occur along with the technical infrastructure to facilitate the work.
• Contribute to roadmap plans that secure growth and profitability for the organization. Analyze program-level trends and economic drivers impacting initiatives/projects as they gate conceive/validate/plan/execute apply organizational strengths and weaknesses to decision making and pursue opportunities that position the organization favorably over the long term.
• Support an effective governance model for projects within the programs hierarchy that (i) establishes clear roles and responsibilities (ii) sets up approval processes and escalation points (iii) verifies merits of each proposed program/project (iv) prioritizes program/projects and the tactical steps needed to achieve their goals (v) identifies risks and suggests mitigation and (vi) tracks program/project progress through standard phases.
• Manage program projects and assigned resources within a matrix structure to include requirements management budget resourcing schedule risk management and stakeholder communications.
• Develop and communicate expectations to ensure groups are maximizing scope schedule financial and resource performance.
• Advocate for personnel resources necessary for departments supporting program success applicable projects assigned.
• Manage strategic vendor relationships in the program including but not limited to:
  • Procurement efforts
  • Vendor performance evaluation
• Responsible for providing functional leadership and clarity to internal resources consultants and contractors around company/departmental governance policies and procedures.
• Achieve operational excellence objectives by contributing information and recommendations to strategic plans and reviews; implementing productivity quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Develop program execution methodologies practices and standards for improved project delivery.
• Specific business line Program Managers: Meet with Account Directors on proposals Requests for Proposals (RFPs) opportunities. Meet with customers and vendors alongside Account Directors.
• Applicable for business programs:
  • Manage contract compliance billing and contract deliverables for a portfolio of customers.

Project Resource Commitment/Oversight:

• As part of the intake/conceive/validate/plan/execution/monitor/assess model ensure efficient/effective use of capital and operating expenditures by confirming that the business cases/financial models for material complex and routine projects intended to advance GCIs strategic vision are of high quality regarding underlying assumptions accuracy and internal consistency and alignment with the Companys payback requirements.
• Support program-level staffing and resource conflict through project prioritization enterprise capability/capacity optimization and project interdependency management. Apply capacity demand forecasting at multiple levels of aggregation for multiple time horizons as part of a demand planning function. Support Project Managers in staffing solutions and resolutions internally and externally.
• Work with and support project sponsors to manage estimated project budgets to ensure (i) accurate reporting and (ii) identify and address project risks including budget under/overspend (both capital expenses and operating expenses) at a class estimate at 5-3 level.
• Evaluate the results of approved projects from the perspective of scope/schedule/budget and strategic effectiveness/efficiency to ensure resource management accountability and enable further improvements in project resource management.

Program Discovery and Optimization:

• Support GCIs efforts to grow revenue/EBITDA/FCF by (i) evaluating the Companys addressable market existing personnel organizational structures processes/policies/ procedures data resources and infrastructure/systems/platforms in a cross-functional way to identify opportunities for transformational change to enhance overall efficiency and effectiveness and otherwise further the Companys strategic vision.
• Support an adaptive program/project management approach that enables organizational process change/evolution as necessary to enhance overall efficiency/effectiveness enabling scale and successful strategic program execution.

Program Planning and Analysis:

• Work with business units/vertical departments to create/maintain data sets/quantitative models needed to support planning/analytical efforts across programs. Review historical usage trends research demand drivers prepare forecast data develop statistical forecast models analyze auto-generated forecast output and evaluate forecast results.
• Assist business units/vertical department in evaluating new business opportunities and change initiatives by providing appropriate assessment models and other analytical support.

Collaboration:

• Pro-actively build collaborative relationships with key business unit/vertical department leaders and strategic vendors to build companywide partnerships in support of GCIs strategic vision.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Positive self-starter with ability to take initiative identify needs and work independently with minimal direction and supervision.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Must be comfortable and effective working across company personnel at all levels of leadership demonstrating an ability to maintain and grow a network of contacts to support our priorities.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent verbal written and electronic communication skills. Persuasiveness in communication a must.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Capability to work effectively within a geographically distributed organization and across internal departments; ability to leverage assets within larger departments to achieve policy goals.
  • Knowledge to shape and implement a proactive policy agenda that meets quantifiable outcomes.
  • Ability to manage multiple sub-programs at the same time without losing sight of the big picture.
  • Familiar with reporting and tracking tools necessary to assure program budget performance meets expectations.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound logical judgment based on data research and experience to choose an appropriate course of action.
  • Ability to analyze complex challenging problems and situations leading to optimal solutions.
  • Ability to resolve complex issues in creative and effective ways.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide direct and influence others to achieve results.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.

Staff Program Manager role is dependent upon having a funded position and on having a legitimate business need in the department. This is not a natural progression path within the job family and must be approved by the Department Head VP of Corporate Finance COO and must meet qualifications. Requires the ability to perform highly complex and diverse duties under deadlines and operating constraints.

Additional Job Requirements:

This is a staff level position requiring the ability to perform highly complex and diverse duties under deadlines and operating constraints. Responsible for results of one or more programs. Works on highly complex existing programs in intake/ conceive/ validate/ plan/ execution/ monitor/assess necessitating the coordination of activities of other business units within the company. Requires ability to develop and execute program plans with greater organizational impact. Assists in the development of new programs. Resolves conflicts within assigned Programs. Coordinates with other programs and projects to identify additional efficiencies that may not be present within a single program. Must have advanced working knowledge and technical expertise in responsibility and company policies/procedures. Must be able to provide functional leadership to senior level staff.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in computer science project management business IT/IS or a related field. *
• Minimum of twelve (12) years in any combination of Program Management/PMO Engineering Organization Change Management Project Management Financial Management Information Security or Information Technology.
• Supervisory experience.

Preferred:

• PMP or Project Management Certification.
• Financial analysis or compliance and audit experience.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires driving a company-owned vehicle company provided vehicle or a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Most of the work is performed in Anchorage with projects both in and out of town.
• Position may require some travel throughout the state.
• Occasional work conducted at the customers premises.
• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Must be able to perform in high stress situations and deal with all levels of customer management.
• Must be able to deal with conflict in a professional and courteous manner.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.Culture Engagement and Connection:At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.