Customer Service Manager
Customer Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Spring Footwear weve been redefining comfort and style since 1991. With a passion for innovation quality and exceptional service weve built a trusted reputation among consumers and partners alike. Were hiring a Customer Service Managerwho shares our passion and drive to lead our multi-channel customer experience to new heights.
Our mission is simple:To develop successful partnerships by creating and delivering the best quality value product and serviceevery day!
As our Multi-Channel Customer Service Manager (Direct-to-Consumer & Wholesale) youll lead a team of professionals focused on delivering top-tier service across phone email chat and other platforms. Your leadership will directly impact key customer satisfaction metrics and contribute to Spring Footwears continued growth and customer loyalty.
What Youll Do
- Lead Customer Service Operations: Oversee recruitment training coaching and day-to-day performance across the contact center. Maintain efficient workflows and staffing levels.
- Drive Strategy & Innovation: Define and execute strategies that improve service quality team performance and operational scalability.
- Coach & Develop Leaders: Mentor Managers and Supervisors to foster strong teams and ensure exceptional service delivery.
- Champion Process Improvements: Identify and implement improvements to boost efficiency reduce response times and enhance customer satisfaction.
- Monitor Performance & Metrics: Track KPIs such as CSAT FCR SLA and use data to drive results and accountability across the team.
- Collaborate Across Departments: Align customer service goals with company-wide initiatives working closely with Sales Marketing and Operations.
What You Bring
- 5 years of experience managing a multi-channel contact center (phone email chat etc.).
- Proven leadership skills with experience coaching managers and frontline teams.
- Deep knowledge of contact center KPIs and workflow optimization.
- Strong analytical and problem-solving skills with a data-driven approach.
- Exceptional verbal and written communication.
- Experience with CRM and service tools (e.g. Zendesk Salesforce) is a plus.
- Sales leadership experience is a bonus.
- Passion for delivering outstanding customer experiences and building high-performing teams.
Why Join Spring Footwear
- Competitive Compensation & Benefits Including salary health insurance paid time off profit sharing and company-paid holidays.
- Professional Growth Opportunities: Join a fast-growing company that supports your development and advancement.
- Collaborative Work Culture: Work with a passionate team dedicated to excellence and customer satisfaction.
- Onsite Engagement: Enjoy an energizing in-person environment that fosters collaboration leadership and direct impact.
Ready to Lead with Impact
If youre a customer-obsessed leader ready to build a high-performing team and take ownership of a growing department we want to hear from you.
Apply today and become part of a company where your leadership makes a differenceevery single day.
Required Experience:
Manager
Employment Type
Full Time
