Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:
1. Performs clerical functions on the patient care unit and/or other patient care areas as assigned
2. Assembles patient records.
3. Files and documents patient information i.e. Laboratory and X-ray reports.
4. Keeps records up-to date in order and supplied with appropriate forms.
5. Transcribes physician orders accurately and timely.
6. Initiates orders via order entry system accurately and timely.
7. Facilitates effective communication and coordinates unit activities.
8. Answers telephone appropriately and courteously.
9. Takes and relays messages in a timely manner.
10. Places calls as requested to physicians and other professional or ancillary services.
11. Greets and directs visitors physician and staff from other departments.
12. Opens sorts and routes mail accurately and in a timely manner.
13. Orders receives and stocks required inventory of stationary and forms (linen sterile supplies; food and kitchen supplies as requested).
14. Assists the manager by performing administrative duties as requested.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School diploma/GED

Preferred:
1. Medical Assistant certification preferred
2. Classes in medical terminology preferred

Experience/Skills:
Required:
1. Computer skills required
2. Excellent interpersonal and communication skills
3. Demonstrated prioritization and organizational skills
4. Ability to understand and follow complex oral and written instructions
OR equivalent combination of the above

Preferred:
1. Experience in a hospital or health care setting preferred
2. Experience with Meditech computer system preferred

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Constantly:
- Sitting walking reaching grasping repetitve movements working indoors high stress level
- Precise motor skills vision hearing

Frequently:
- Standing twisting bending kneeling

Occasionally:
- Pushing pulling climbing

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.