Coordinator of Student Success Research and Insights

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information work experience and education listed on your Resume/CV will be parsed and input into your Montclair application.
• Review information and double-check all fields containing information that the system parsed the software is intelligent but you need to verify that the data is accurate.
• In the My Experience section you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV as well as all other supporting documentation in the My Experience section of your application.

Job Description

SUMMARY:

Reporting to the Principal for Academic Affairs Integration the Coordinator of Student Success Research and Insights leads the universitys efforts to translate student experience data into actionable strategies that enhance academic progress retention and overall student success. This position is responsible for designing and administering surveys developing insightful dashboards training stakeholders in data literacy and fostering a culture of data-informed decision-making. The Coordinator works collaboratively with the Office of Institutional Research and Effectiveness academic departments and administrative offices to ensure alignment and accuracy of data and supports a university-wide commitment to student achievement and equity.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead the development and implementation of student success-related surveys.

• Create survey instruments pilot and refine questions and oversee deployment strategies to ensure high response rates and relevance.

• Establish annual survey cycles in coordination with academic calendars and institutional priorities.

• Build and manage interactive dashboards to monitor key student success metrics and survey results.

• Translate complex data into visual formats that support storytelling and decision-making.

• Ensure dashboards are regularly updated and accessible to appropriate stakeholders.

• Promote data-informed practices across the institution by leading workshops and developing training materials for faculty staff and administrators.

• Provide one-on-one and group support in interpreting and applying data insights.

• Champion data agency and transparency across student-facing units.

• Design and deliver professional reports and presentations summarizing findings trends and recommendations.

• Present data insights to senior leadership student success teams academic councils and other stakeholder groups.

• Collaborate with communications teams to share findings in digestible formats.

• Partner with the Office of Institutional Research and Effectiveness (OIRE) to align methodologies definitions and reporting structures.

• Integrate institutional data with qualitative and survey-based insights to support strategic planning and resource allocation.

• Participate in university committees and working groups related to student success and assessment.

• Analyze survey response patterns and implement strategies to improve quality and engagement.

• Stay current with national best practices research and innovations in student success assessment.

• Recommend updates to survey instruments and processes based on institutional goals and stakeholder feedback.

• Perform other duties as assigned.

• Management retains the right to change or add job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelors degree in higher education public policy data analytics social science or related field.

• Minimum of two years of experience in data analysis institutional research or student success data related work within a higher education setting.

• Strong knowledge of survey platforms (e.g. Qualtrics) data visualization tools (e.g. Tableau Power BI) and statistical software (e.g. SPSS R or Python).

• Demonstrated ability to translate data into actionable insights for diverse audiences.

• Exceptional written verbal and visual communication skills.

PREFERRED:

• Masters degree in higher education public policy data analytics social science or related field.

• Experience leading cross-functional teams or university-wide initiatives.

• Familiarity with equity-focused student success strategies and continuous improvement models.

• Experience with Workday Student or similar student information systems.

PROCEDURE FOR CANDIDACY:
Applicants should include a resume and cover letter describing how their background skills and education match the needs of the University. When applying please take a moment to carefully read and follow the steps in the application instructions.

Salary Range

The position may also be eligible for comprehensive benefits including health insurance retirement plans and tuition assistance. For further details please visit:

Montclair State University considers factors such as but not limited to scope and responsibilities of the position candidates relevant work experience education skills and internal equity when extending an offer.

Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is withina CBU will be determined in accordance with contractual provisions.

Department

For questions or concerns please contact Human Resources Workday Recruiting Support at (Option 2) or email talent@.

Inclusion Statement

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged committed to democracy and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

EEO/AA Statement

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website at
IX and 34 C.F.R. 106 Policy

Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details please visit: Experience:

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