Technical Administrator I

Responsibilities/Duties of the Job

• Track billable and non-billable time in our ticketing system.
• Serve as an expert for networking products and services.
• Build and maintain positive relationships with clients prospects and teammates.
• Assist customers with installation configuration and ongoing usability of system hardware and software.
• Assist Forbin web support with DNS changes website go-lives certificate renewals and other requests.
• Offer daily operations and system support to customers.
• Verify functionality of hardware and software components.
• Troubleshoot hardware and software issues remotely via phone or in person when needed.
• Assist customers with computer problems and answer their questions.
• Support for all desktop hardware and software including PCs MACs IOS Android devices
• Windows 10 office 365 and knowledge of MDM systems.
• Support Microsoft Windows Active Directory infrastructure including group policy.
• Analyze and recommend solutions upgrades and services for streamlining and process improvements.
• Support of hardware/software maintenance to include troubleshooting installation and upgrades for Workstations and servers.
• Support of server backup software and hardware processes maintenance and monitoring.
• Support Apple and Android smartphones and tablets.
• Enable our clients to leverage technology to increase their business results
• Excellent Communication Skills
• Work to develop relationships with our clients and excel in all interactions

• Always do what is right
• Recommend solutions based off knowledge experience and best fit scenarios
• Attention to detail in all aspects of daily work
• Documentation of all systems and setups through Professional Service Automation and documentation systems
• Support through Remote Monitoring and Management Systems and Remote Access tools
• On-Call Support Rotation

Territory Coverage

• Within 125 miles of assigned VGM Forbin or Home Office Location

Position Qualifications

Education/Experience:

2 years of IT experience as a Network Engineer/Administrator in an SMB/Enterprise environment. Inclusive of this experience qualified candidates have:

• 1 years supporting various Firewalls routers and switches
• 2 years of providing excellent desktop and end user support

Skills and Competencies:

• Self-motivated with the ability to prioritize meet deadlines and manage changing priorities
• Willingness to work outside normal business hours
• Strong English oral and written communication skills
• Ability to convey technical concepts in a clear and concise manner to non-technical personnel
• Team oriented and motivated to support the success of themselves and others.

• Strong Soft skills required

Physical Requirements:

• Operation of office equipment and using technology efficiently such as computers phones misc. office equipment
• Visual abilities to include reading distance vision and peripheral vision
• Moving throughout the VGM facilities when needed

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex pregnancy national origin disability genetic information military or veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.