Director of Development Operations
Director of Development Operations
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$ 77000 - 83000
1 Vacancy
Job Description
Position: Director of Development Operations
Department: Development
Supervisor: Chief Advancement Officer
Supervises: Development Database Manager Development Associate
Employee Status: Year-Round Full Time Exempt
Work Schedule: Monday through Friday
Salary: $77000 - $83000 annually depending on experience
Who We Are
Shelburne Farms is an education nonprofit on a mission to inspire and cultivate a sustainable future. We offer transformative learning experiences to help educators and students create a better world. Our home campus is a 1400-acre working farm located on the unceded traditional and contemporary homelands of the Winooskik band of the Abenaki.
Commitment to Justice Equity Diversity & Inclusion
Shelburne Farms recognizes that justice equity and access are central to sustainability. We are committed to translating these values into action across the organization by improving equitable outcomes in our culture programs and services. Shelburne Farms is working to create experiences of belonging for all including BIPOC LGBTQ communities people with disabilities and people of all economic realities.
Position Objective
The Director of Development Operations is responsible for managing and growing a strategic annual giving program at Shelburne Farms. While leading the development operations team this position oversees the administration of the Raisers Edge/NXT database and the design implementation and analysis of all development systems and data management processes to support all cultivation and stewardship strategies and initiatives at Shelburne Farms.
Key Responsibilities
Annual Fund Management
Develop support and execute the annual membership and annual fund plan in order to inspire and maximize donor participation in support of the Farm
Manage annual solicitations and special donor appeals and communications throughout the year in order to strengthen the donor base build relationships and express appreciation
Monitor annual fund and membership financial performance and strategize and execute adjustments as needed to meet targets
Oversee the monthly membership renewal process to ensure that it runs smoothly and continues to be successful.
Manage the monthly sustaining giving program including designing a program for upgrades and sending an annual acknowledgement summary of giving for multi-gift donors.
Design and implement a new donor engagement program/strategy
Develop strategies for upgrading and renewing donors at all giving levels.
Analyze data to help drive prospect discovery within the Annual Fund and prioritize the top prospective donors for qualification by the Major Gifts team.
Development Operations Management
Lead the Development Operations team and directly manage the Development Database Manager and the Development Assistant. Ensure all database administration training gift entry processes procedures and systems are optimized to best meet the needs of the organization.
Run and analyze monthly annual and ad-hoc reports on fundraising performance from the database.
Oversee and keep current all Development web pages and donation forms.
Manage all stock gifts and ACH transfers.
Manage coding entry and tracking of planned gifts.
Reports & Reconciliation: oversee monthly reconciliation with accounting office; annual audit and annual report preparation
Manage and execute all development donor relations/fundraising events. This requires occasional weekends and evenings.
Manage relationships with vendor account representatives including Blackbaud Constant Contact Goodbox and Omatic.
Oversee the administration of the Raisers Edge/NXT donor database ensuring that it continues to meet the growing and changing needs of the development team and the overall organization.
Oversee staff training on the use of the database and ensure new procedures are documented.
Champion the use of Raisers Edge as a CRM to have a 360-degree view of the organizations constituents.
Oversee Raisers Edge database integration with organization systems that collects data and names of people who are engaging with the Farm including the Shelburne Farms Inn Community Programs Mail Order Farm Store and Communications.
Prospect Research and Management
Utilize and manage Prospect Research and Wealth Screening tools to support all Major Gifts initiatives and design and implement donor and prospect pipeline and classification in collaboration with the Major Gifts team
Coordinate and review the work of the prospect research consultant with a long term goal to broaden prospect research skills within the development operations team.
Develop and maintain relationships with major gift officers to help manage their prospect portfolios assist in prioritization identify new prospects and handle other prospect development related requests as needed.
Capital Campaigns
Design development operations system support for future campaigns.
Manage the system for sending campaign pledge reminders as needed.
Coordinate donor recognition initiatives and tracking of naming preferences.
Coordinate with the accounting team to designate reconcile and manage all Campaign giving.
Other Roles & Responsibilities
Membership and reception phone support as needed
Qualifications & Experience
Inspired by the Farms mission vision core values andstrategic framework.
Commitment to fostering a culturally aware learning community open to multiple perspectives.
2 years of Blackbaud Raisers Edge experience RE/NXT experience preferred.
2 years of experience in development/fundraising preferred.
Experience managing a team of 2-3.
Knowledge of fundraising principles and ethics; discretion to handle confidential information.
Demonstrated work experience in data analysis management and manipulation in a relational database.
Technology savvy with an orientation for troubleshooting and comfort navigating across multiple systems (working knowledge of online communications tools such as Constant Contact a plus).
Highest level of attention to detail accuracy and confidentiality.
Intermediate user in Microsoft Office Suite products specifically Excel plus the ability/willingness to learn new programs as needed.
Google Workspace experience is a plus.
Demonstrated knowledge of and sensitivity to the process and needs of relationship building with an orientation toward the people behind the data.
Highly organized self-starter with experience managing and accomplishing multiple tasks.
Must possess strong interpersonal and relationship-building skills flexibility resilience.
Ability to work well independently and as a team player.
Physical Factors
Able to work in close quarters in an open busy office environment.
This position involves lifting 25 pound boxes of office supplies moving to storage rooms carrying items up and down stairs.
Benefits
For year-round full-time staff: Benefit summary here for 2025 benefits.
To Apply
If our vision and mission excite you we hope you will share with us your experience and skill set that you feel would qualify you to make a contribution to the Farm.
Why are you interested in working for Shelburne Farms
Why are you interested in this position
How did you hear about the position
Shelburne Farms is an Equal Employment Opportunity Employer and we strongly stand against discrimination and harassment of any kind. All qualified applicants will receive consideration without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
If you need accommodations throughout the application process or have general questions please contact us at or .
Required Experience:
Director
Employment Type
Full-Time
