ServiceNow (SNOW) Technical Business Analyst
ServiceNow (SNOW) Technical Business Analyst
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1 Vacancy
Job Description
The ServiceNow (SNOW) Technical Business Analyst prepares the organizations business processes for seamless implementation with automated IT solutions.
Responsibilities
- Collaborate with stakeholders across the organization to map engineer and refine business processes for implementation with the ServiceNow (SNOW) platform
- Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers
- Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tools effectiveness
- Document module process and sub-process objectives as well as the associated workflows data fields integrations and decision points for all stages of the ticket/activity lifecycle
- Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows
- Assist with requirements verification and validation to ensure pending solutions meet original business requirements
- Develop and brief process documentation to senior stakeholders such as user stories process models training artifacts requirement matrices status briefings test plans procedures etc.
- Assist technical IT teams with process definition and refinement outside of automated workflows as time permits
- TS/SCI Clearance with ability to obtain and maintain CI Poly
- Bachelors degree from an accredited University
- 5 or more years of combined experience in DoD/IC process engineering business analysis governance SNOW developer/administrator or similar role
- One or more SNOW certifications such as the Certified ServiceNow Administrator Certified Application Specialist Certified Application Developer etc.
- Excellent written verbal communication presentation and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences as well as senior-level executives
- Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined
- Demonstrated expertise in the following areas:
- Designing analyzing and engineering efficient and scalable Enterprise-level business processes within large-scale organizations
- Understanding of ServiceNows functional capabilities in one or more of the following modules: Incident Change Service Catalog CAM PPM CMDB HAM etc.
- Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers
- Aligning proposed workflows with Enterprise governance policies procedures and best business practices
- Working with diverse stakeholders prioritizing and assigning tasks tracking and reporting statuses and briefing senior leadership on progress
- Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules
- Developing formal technical documentations such as workflow diagrams procedures user stories SLAs test plans roadmaps briefings etc.
- One or more advanced certifications in the following areas: ITIL Project Management Six Sigma etc.
- Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints networks servers virtualization storage cybersecurity cloud or ITSM
- Understanding of NOW platform API integrations with third party technologies
- Familiarity with the ITIL Framework Project Management Framework IT Governance Software Development Lifecycle IT Operations Management and/or IT Service Management
About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Required Experience:
IC
Employment Type
Full Time
