drjobs Nutrition Information Coordinator

Nutrition Information Coordinator

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1 Vacancy
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Job Location drjobs

Boston - USA

Hourly Salary drjobs

$ 18 - 26

Vacancy

1 Vacancy

Job Description

Site: The General Hospital Corporation


Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.



Job Summary

Summary:

Works under the direction of the Manager of Patient Menu and Data Systems. Answers the 4FOOD phone line in a courteous efficient manner. Documents all requests into the 4FOOD computer program. Dispatches 4FOOD requests to the 4FOOD Service Delivery staff. Ensures quality assurance accuracy and timeliness of 4FOOD deliveries. Follows- up on the completion of all 4FOOD requests with documentation. Must successfully complete a 4FOOD training program (to include telephone courtesy) and adhere 4FOOD policies & procedures. Coordinates the input and reporting of information that facilitates the patient menu process. Calculates the daily intake of selective patients which is used in creating and monitoring a patients nutritional care plan. Assists with training new employees and dietetic interns. Troubleshoots and solves data and equipment problems in order to prevent an impact on the operational schedule and the timely delivery of patient trays.



Principal Duties and Responsibilities

Answers the 4FOOD telephone line in a courteous manner.
Documents all 4FOOD requests into the computer following established guidelines.
Prioritizes the 4FOOD requests.
Dispatches the requests to the 4FOOD service delivery staff in order of priority.
Continuously monitors and accesses the progress of the deliveries of the orders.
Requests additional help as needed to deliver the 4FOOD requests if the volume of requests exceeds the current staffing level.
Helps to prepare & deliver 4FOOD requests if needed.
Ensures food customer service by directing the completion of delivery of all requests and following-up whenever necessary.
Documents the completion of the orders in 4FOOD computer program.
Initiates communication with Supervisors regarding patient special requests allergies and other issues related to patient safety / satisfaction.
Covers the service delivery staff during their breaks.
Accurately documents patient related information in the CBORD Cardfile.
Receives verbal diet orders from the Nutrition Service Coordinator and assigns the correct diet codes that generates an individualized patient menu.
Checks selections in Room Service Choice screens for adherence to the nutritional care plan calculates patient selections for compliance to the diet prescriptions following specific patient patterns and individual preferences.
Organizes documents and reports information related to Flag patients Eating Disorder protocol W13 tickets Dialysis Post Procedure Meals Allergies and other special patient protocols.
Trains new employees and dietetic interns on the daily functions of the Call Center. Provides feedback on the competency of new employees.
Provide quality customer service on-going communications feedback and follow-through with customers / peers.
Maintains strong & effective working relationship w/ co-workers & supervisors.
Helps orientate & train the new employees.
Adheres to the department Joint Commission local state & federal food handling policies and procedures.
Is flexible to the needs of the operation. Complete unscheduled tasks as assigned by supervisor.
Directs all calls for the Nutrition and Food Service department that come via the 4FOOD System. Uses coverage schedules to triage calls as necessary.
Maintains cleanliness of office space.
Uses phone / computers for work-related duties only.
Dispatches the 4FOOD requests to the 4FOOD service delivery staff.
Monitors the progress of the 4FOOD Service Delivery staff.
Informs the 4FOOD Service Delivery staff of the delivery needs.
Skills/Abilities/Competencies

Strong Customer Service Skills
Strong Communication & Interpersonal Skills
Detail oriented
Must be able to work quickly under pressure
Must have good computer & typing skills.
Ability to perform basic math functions using a calculator. Must be able to add multiply divide and round off numbers. Must be able to identify mathematical errors.
Must be able to prioritize tasks. (4Food calls Delivery Needs etc.)
Be flexible to change duties according to the demands of the operation.
Be able to lift 30 pounds push food carts throughout the hospital.
Must be able to understand and follow policies & procedures.
Abide by HIPAA laws concerning patient confidentiality.
Must keep waste to a minimum. (I.E. Wasted food over portioning of food equipment handling etc. )



Qualifications

Education

High School Preferred
Must be able to read write & speak English
Food service experience preferred

Experience
Food Service






Customer Service
Knowledge Skills & Abilities

Good communication skills.

High level of service delivery.

Attention to detail.

Computer proficiency.










Additional Job Details (if applicable)

Physical Requirements





Remote Type

Onsite



Work Location

273 Charles Street



Scheduled Weekly Hours

20



Employee Type

Regular



Work Shift

Evening (United States of America)





Pay Range

$18.22 - $26.06/Hourly



Grade

3



At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.



EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .



Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.


Required Experience:

IC

Employment Type

Part-Time

Company Industry

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