Head of Sales Operations (SalesOps)

XOi the leading provider of jobsite-focused technology for the field service ecosystem arms the industry with a digital tool that connects people to mission-critical equipment. XOi technology is the hub in which every part of the job - from the field to the manufacturer - connects. XOi provides AI-powered workflows asset and team management functions a comprehensive knowledge base and immediate revenue-producing insights leveraging data from current and historical projects. Beyond this tool that manages consistency profitability and transparency XOis goal is to create future-focused technology that modernizes the field service industry as a whole and delivers 1 of 1 asset origination performance and diagnostics information of mission-critical assets.

Job Summary

As XOi enters a pivotal stage of growth were hiring our first dedicated Head of Sales Operations a foundational role that will shape the future of our go-to-market (GTM) strategy and directly impact our ability to scale revenue with precision and confidence. This is more than a systems role; its a strategic partner to Sales and the broader GTM organization.

You will architect the operational backbone of our revenue engine building the processes tools and frameworks that drive pipeline visibility forecasting accuracy and performance clarity. Your work will empower our teams to move faster make smarter decisions and deliver consistent measurable results. Initially you will roll up your sleeves to build the foundation by digging into the data refining systems and standing up key processes. Over time you will lead the effort to scale the SalesOps function including hiring and developing a team to support XOis long-term growth.

We are looking for someone with deep SaaS experience mastery of sales systems and a builders mindset - someone who thrives in ambiguity sees around corners and brings both strategic thinking and hands-on execution. This is a high-impact opportunity to leave your mark on a company redefining how the trades operate and to help XOi scale with the discipline insight and agility required for lasting success.

Responsibilities

• Build and Scale SalesOps Infrastructure: Design the foundational systems and processes that power SalesOps including sales funnel oversight pipeline management and forecasting to enable efficient predictable revenue growth.
• Deliver Forecasting and Revenue Insights: Own data-driven forecasting and performance analytics to support strategic decision-making align with company-wide financial goals and surface opportunities to drive growth.
• Streamline Sales Processes and Governance: Standardize and simplify sales workflows across discounting contracting approvals and deal reviews to remove friction protect margin and improve deal velocity.
• Own and Optimize the Sales Tech Stack: Manage the full sales technology ecosystem (with a focus on Salesforce) ensuring clean data strong adoption and continuous improvement to support evolving GTM needs.
• Drive Strategic Sales Planning: Lead efforts to build scalable quota models commission structures and territory plans in close partnership with Sales and Finance. Ensure compensation strategies align with the growth goals and overall sales performance.
• Build Scalable Hiring and Onboarding Frameworks: Partner with Sales and Enablement to develop onboarding headcount modeling and ramp metrics that accelerate new hire productivity and support long-term team growth.
• Lead Cross-Functional GTM Initiatives: Collaborate with Sales Marketing Product Finance Customer Success and Enablement to drive cohesive GTM strategy. Support product launches refine pricing optimize territory strategy and improve operational effectiveness across the entire revenue funnel.
• Unify Reporting Across Marketing Sales and Customer Success: Work cross-functionally to align how pipeline performance and funnel metrics are defined measured and presented including functional dashboards to board-level reporting. Partner with Marketing and Customer Success Operations to ensure visibility and attribution throughout the full customer lifecycle.
• Build the Foundation for a Scalable RevOps Team: Start as a hands-on builder and executioner but bring the leadership capacity to scale a broader Revenue Operations organization to support company-wide growth.

You possess these qualities

• 10 years of experience in Sales Operations Revenue Operations or GTM Strategy roles within high-growth B2B SaaS environments.

• 5 years in Sales Operations leadership owning the strategy structure and scale-up of teams and operational infrastructure to support rapid growth and evolving go-to-market needs.

• Proven ability to drive operational excellence while remaining adaptable and responsive to evolving business needs.

• Skilled in developing scalable pricing discounting and contracting frameworks that support growth and governance.

• Deep understanding of SaaS business models with experience supporting both mid-market and enterprise motions.

• Comfortable operating at both strategic and tactical levelsable to build hands-on systems while planning for long-term scale and sustainability.

• High emotional intelligence and a collaborative approach to cross-functional leadership; known for driving accountability motivating teams and delivering outcomes.

• You believe great leadership means showing up - for your team your mission and your people - and you are passionate about coaching others to reach their full potential.

• Executive-level communication skills both written and verbal with the ability to influence senior stakeholders and communicate complex concepts clearly.

• Direct experience optimizing Salesforce (SFDC) for data hygiene pipeline visibility forecasting and process governance.

• AI-curious or already evaluating and implementing AI tools or approaches to enhance forecasting sales productivity lead scoring or GTM decision-making

You are a builder

• Demonstrated ability to create structure and process in environments where they dont yet exist.

• Self-motivated with a high bar for quality and performance - someone who elevates the standard across teams.

You are a change agent and have a sense of urgency

• Known for a vocal yet professional communication style - unafraid to have hard conversations to move the business forward.

• Thrive in dynamic fast-paced environments where quick pivots and smart prioritization are critical.

What could set you apart

• A passion for or experience in field service management construction technology or industrial SaaS.

• Deep expertise in and adjacent tools; Salesforce administration experience is a plus.

• Highly analytical with advanced Google Suite and Excel skills; proficient in financial modeling and building compelling presentations in PowerPoint.

• Strong curiosity about or active engagement in the power of AI in supporting all aspects of Sales Operations

XOi Benefits

• XOi offers a comprehensive benefits package that includes medical dental and health with eligibility the 1st of the next month following your date of hire

• XOi offers a 401(k) with eligibility at 90 days

• XOi offers Discretionary Time Off

• All new employees receive a one time $500 New Hire Stipend to support any updates needed for your home office space

• All employees receive a $50/monthly stipend to be used for personal wellness and $50/ monthly stipend towards internet expenses

XOi Technologies is an Equal Opportunity Employer

At XOi we value individuality and the unique qualities we all bring to an organization. We believe we all bring experiences that have an incredible impact on our product and the experience our customers gain from using our products. We do not discriminate against employees based on race color religion sex national origin gender identity or expression age disability pregnancy (including childbirth or other related medical condition) genetic information protected military or veteran status sexual orientation or any other characteristic protected by applicable federal state or local laws.