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As an Associate Solutions Architect youll be the technical bridge between our sales team and small-to-medium business (SMB) customers in the hospitality sector. Your primary focus will be supporting SMB deals by providing technical sales support conducting product demonstrations and helping prospects understand how Mews cloud-based property management system can solve their specific business challenges and demonstrate Mews added value.
You will work closely with the SMB sales team to qualify technical requirements deliver compelling tailored product demos and guide prospects through the technical aspects of their buying journey. This role is ideal for someone who enjoys working directly with customers and wants to make a significant impact in the fast-growing SMB hospitality market.
We are hiring this role in East coast or Central timezone - US.
Customer-Facing Technical Sales Support:
Collaborate with SMB sales teams to understand customer challenges and provide technical sales support
Prepare and deliver tailored technical presentations and customized product demonstrations to SMB prospects
Conduct discovery calls to understand SMB customer technical requirements and business needs
Act as a technical consultant during the sales process owning solution design and demo development tailored to vertical needs
SMB Solution Design & Demonstration:
Create tailored product demonstrations that highlight relevant features for each SMB hospitality business
Develop tailored proof-of-concept scenarios specific to individual SMB use cases
Design customized technical solutions that address specific SMB pain points in property management
Present integration possibilities and API capabilities at an appropriate level for SMB customers
Develop and maintain reusable demo assets proposals and solution templates to increase efficiency
Sales Process Support:
Support the SMB sales team from initial technical qualification through contract signing
Create customer-facing materials including technical proposals and solution overviews
Handle technical objections and provide solutions during the SMB sales process
Assist with RFP responses for SMB prospects when technical input is required
Required Experience:
IC
Full Time