Senior Director of Customer Transformation & Value Realization
Senior Director of Customer Transformation & Value Realization
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$ 127500 - 170000
1 Vacancy
Job Description
For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.
Job Description:
DTN is seeking a strategic and execution-oriented Senior Director of Customer Transformation & Value Realization to design and lead large-scale customer transitions from point solutions to integrated outcome-based offerings. This highly visible role will report directly to the SVP of Customer Experience and work cross-functionally with General Managers Product Sales Marketing Value Advisors and Operations to define implement and scale a customer migration and value realization framework. Success in this role requires a strong orientation toward measurable outcomes operational excellence and customer value delivery.
Key Responsibilities
Migration Strategy & Execution
Design and lead a scalable value-based migration and adoption framework
Define the service offerings to support successful customer transitions
Develop governance structures KPIs and value tracking models to ensure customers achieve measurable outcomes
Establish leading and lagging product adoption indicators to evaluate success internally and externally.
Customer Value Realization
Align customer business goals to product capabilities and define clear and measurable value metrics
Build tools templates and repeatable frameworks to accelerate time-to-value
Ensure migration engagements are structured to deliver strategic ROI
Define enablement and support needs to ensure long-term customer success and expansion
Identify and drive continuous improvement opportunities to enhance product adoption deepen value realization and enable upsell potential
Service Delivery & Methodology
Define and refine service delivery models methodologies and governance structures for quality and scalability
Partner with implementation teams to define required skills across internal customer and partner roles (e.g. PMs consultants data engineers and business analyst)
Identify and structure offerings around data integration analytics and business insights
Incorporate change management offerings to guide customers through the behavioral operational and cultural shifts associated with solution migrations
Collaboration & Leadership
Collaborate with Product Marketing and GMs across sectors (Weather Agriculture Fuels) to define migration strategies and customer cohorts
Collaborate with Product Marketing on value messaging to support realization frameworks
Partner with Product leadership to refine in-product onboarding requirement adoption flows and required measures
Hire lead and develop a high-performing team of professional services professionals
Set clear goals and foster a culture of accountability growth and performance
Key KPIs
Time to Value (TTV)
Product Adoption Indicators
Professional Services Revenue & Margin
Net Revenue Retention (NRR)
Customer Satisfaction / Net Promoter Score (CSAT/NPS)
Requirements
Proven experience creating and leading large-scale customer migration or transformation programs
Strong understanding of enterprise software environments and stakeholder alignment
Expertise in building governance models and value-based implementation frameworks
Experience with outcome-driven methodologies and adoption metrics
Ability to collaborate across product sales marketing and operations
Excellent communication and leadership skills
Preferred Qualifications
Experience designing value-based service frameworks (e.g. value advisory benchmarking transformation programs)
Familiarity with Professional Services tools and methodologies (e.g. PSA platforms analytics dashboards)
Strong understanding of enterprise customer dynamics and complex stakeholder ecosystems
Prior success in driving TTV acceleration product adoption and services profitability at scale
Energy Weather Transportation and/or Agriculture experience a plus
What you can expect from DTN:
Competitive Salary
Unlimited PTO
Flexible working hours
Remote work model (position dependent)
Competitive Medical Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)
The targeted hiring base pay range for this position is between $127500 and $170000. DTN is a pay for performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to: prior work experience training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
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About DTN:
DTN is a global data and technology company helping operational leaders in energy agriculture and weather-driven industries make faster smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insightsempowering customers to expand their margins accelerate growth and outpace risk. With more than 1200 employees globally DTN serves the companies that feed fuel and protect the world.
Recruitment Fraud Notice:
DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any any fraudulent messaging as phishing or spam.
Why DTN
OUR VISION: To be the independent trusted source of insights to our customers who feed protect and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused Forward-Thinking People-Centric Solution-Oriented
DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds including minorities women veterans and individuals with disabilities.
Required Experience:
Exec
Employment Type
Full-Time
