Patient Access Officer - Registration
Patient Access Officer - Registration
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Job Description
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: 26000 rising to 27500 after probation
Hours: Rota between the hours of 7:30am - 8:00pm Monday to Friday and 7:30am - 2:00pm Saturdays
Location: 24 Portland Place London W1B 1LU (full-time in the office)
Contract: Permanent
What are we looking for
Cleveland Clinic London are looking to recruit a Registration Officer to join the Patient Access Team. You will be supported by the Registration/Admissions Supervisor. This is a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.
What makes us different
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.
What will your duties include
Meet and greet all outpatients and visitors to Cleveland Clinic London
Facilitate all in-person same day and future appointment requests and referrals
Ensure any outstanding patient demographic and financial information is complete at the point of check-in
Assist with patient check-in where this is required
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required utilising Cleveland Clinic Londons integrated payment systems
Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
Cross train across all areas of Patient Access
Other duties as assigned
What we need from you
Relevant experience in a patient facing environment preferred
Experience of patient bookings via hospital computer softwarepreferred
Computer proficiency in Microsoft Office Excel Word etc
Outstanding customer service communication confidentiality and interpersonal skills
Proven ability to step outside comfort level adapt to new challenges and assist the team
Ability to work effectively in both a team environment and independently
What we can offer you
As a private hospital with no shareholders we reinvest all profits back into our organisation. This allows us to provide meaningful tailored support and development opportunities for our caregivers - alongside a range of benefits including:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension contribute 5% and well contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food retail and more
Who we are
Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history our Patients First philosophy is at the heart of everything that we do.
If you would like to know more please email Applicant shortlisting and interviews may take place whilst the advert is live so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
Lets deliver World Class care together!
As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
