Computer Technician
Computer Technician
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Job Description
PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.
Benefits:
We are pleased to offer attractive benefits and resources. This includes benefits such as health dental tuition benefits for employees and dependents competitive retirement matching vacation and sick time and 15 paid holidays per addition we have many opportunities to engage with our community including staff chapel and a robust wellness program.
Job Summary:
We are looking for a candidate who has a high level of PC and Mac troubleshooting knowledge and ready to make the leap into enterprise technical support. You will be working directly with other experienced and knowledgeable technicians and administrators as they support the university. Tasks you will be providing will be end point technical support to our users that need installation troubleshooting remediation support of university owned computers software and peripherals.The expectations are high but the reward is that you will have the opportunity to learn and work closely with very knowledgeable team members in a collaborative and team-oriented environment. The ideal candidate will be self-motivated independent in researching and learning new technologies hungry to learn very adaptable able to multitask organized in task and project management with strong problem-solving skills possessing a strong work ethic and can take feedback and direction easily.
Pay range:
Level 1 - $26.89 - $28.77
Level 2 - $28.78 - $30.26
Level 3 - $32.56 - $33.62
Actual salary offered is determined by the candidates experience education skills and other factors including internal equity and university funding resources.
Internal Classification: Career Track - Technical Level - 1
Job Status:
Full time***
Job Description:
RESPONSIBILITIES
Diagnose and perform remedial actions to provide resolution for assigned service requests
Work with vendors on warranty system repairs as well as new technology implementations
Provide network troubleshooting and assist with network repair and maintenance
Perform application troubleshooting as needed
Complete the installation and relocation of computers and peripherals
Maintain compliance with established security hardware replacement cycles and software licensing on all university-owned computers
Adhere to hardware and software inventory policies and procedures
Engage in professional development continuous learning and improvement
Work collaboratively with other teams and individuals within ITS
Assist in the oversight of a small team of student workers
Provide departmental project support
Work on-call shifts on a rotational schedule to provide urgent after-hours support for customers in support of University systems
Provide instruction and support customers in the use of supported hardware and software
Ensure the use of IT security standards and best practices
Follow established University and ITS policies
Assist Telecom Technician(s) with network cable troubleshooting termination or cable pulling
Perform other duties as assigned
Required Education Certification or Experience
Bachelors degree in a related field (e.g. Computer Science or Information Technology) an equivalent combination of recognized current IT certifications (e.g. CompTIA A Networking Security ) and/or 1-2 years proven experience in a Computer Technician position or similar roles.
Required Knowledge and Technical Skills (minimum requirements)
Strong technical knowledge of computer hardware and related troubleshooting and repair
Strong technical knowledge of Windows and Mac operating systems; including installation troubleshooting and maintenance
Experience installing and maintaining computer software and peripherals
Excellent interpersonal and customer service skills required
Excellent verbal and written communication skills required.
Basic networking services and concepts
Desirable Knowledge and Technical Skills
CompTIA or Apple macOS certifications
Enterprise computer hardware lifecycle and management experience
Computer technical support experience
Network troubleshooting experience
Qualifications
Establish and maintain effective working relationships within the PLNU community
Effectively manage time
Work both independently and in a team setting
Be adaptable in an environment with frequent time pressures and multiple ongoing tasks and projects
Quickly acquire skills and knowledge of unfamiliar or emerging hardware and software systems
Evidence of Christian commitment and active church addition staff agree to live in agreement with PLNUs Community Life Covenant.
The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.
Physical Requirements
The work is primarily sedentary and may require sitting for extended periods of time
Ability to lift computers and other IT equipment up to 30 pounds
Sufficient hand arm and finger dexterity to operate a computer keyboard
Visual acuity to read documents email other correspondence and reports on paper and computer monitors
Speaking and hearing ability sufficient to communicate in person or over the telephone
***
At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.
Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.
Required Experience:
IC
Employment Type
Full-Time
