Global IT Alerting Services Lead

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Enterprise Technologyplays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

We are seeking a highly motivated and technically proficient Global IT Alerting Services Lead to manage and support our critical incident and alerting systems. This role is pivotal in ensuring the seamless operation of Everbridge facilitating its transition to ServiceNow On-Call and advising on broader IT alerting and event management strategies. The ideal candidate will provide essential 1st-level support guide system enhancements lead project implementations and foster strong relationships across internal teams and with vendors.

This is a hybrid position in Allen Park MI and the team is onsite four days per week.

What youll do...

• Provide 1^st level support for Everbridge configuration user onboarding and incident/request management
• Offer guidance and best practices for Everbridge enhancement requests
• Manage and lead the implementation and configuration within Everbridge solutions based on prioritized new demands or critical break-fix items
• Act as a key liaison with Everbridge leadership to align on annual/quarterly maintenance and implementation within the Ford environments
• Manage and lead the project configuration / deployment for the migration from Everbridge to ServiceNow on Call paging and support future Proof of Concepts (ie Event management)
• Oversee and advise on ServiceNow IT Alerting Advisory and Event Management processes using existing platform tools
• Build and maintain strong relationships with internal service teams application owners and vendors
• Create and maintain comprehensive documentation including knowledge base articles standard operating procedures and training materials
• Analyze recurring issues and trends to identify root causes proposing and implementing long-term preventive solutions

Youll have...

• Bachelors degree in Computer Science Computer Engineering or equivalent combination of relevant education and experience.
• 5 years of experience with IT Implementations (large scale) requirements/design/testing etc.
• 2 years of experience with ServiceNow implementations
• 5 years of experience with other IT Service Management tools or platforms

Even better you may have

• Masters Degreein Computer Science Computer Engineering Systems Engineering or related field
• ITIL Foundation or higher certification strongly preferred
• Strong interpersonal and teamwork skills
• Ability to interface with all levels of salary and hourly teams
• Self-directed with ability to support variety of tasks
• Strong problem-solving skills
• Strong communication skills
• ServiceNow Certified System Administrator or other relevant ServiceNow certifications

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage
• Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here:

position is a range of salary grades6-8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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