Guest Services Representative (Part-Time)

Job Title

Guest Services Representative (Part-Time)

Job Description Summary

Be an active efficient and effective member of the Guest Services TEAM
Provide premium customer service through established programs including but not limited to providing information support and services to the shopping and travelling public
Act as a liaison with tenants
Beyond the Booth Guest Services does not stop at the kiosk and should be carried out at all times

As required performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues including timely response to and resolution of any tenant requests or concerns.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Sale of Mall Gift Cards which includes:- daily deposits shift reports and logs and distribution of gift-with-purchase items
• Provide full administrative support including phone support typing reports filing and distribution of correspondence
• Schedule and coordinate meetings/special events as requested
• Assist in lease administration activities including tenant contacts and insurance information; generate reports
• Prepare and coordinate bid proposals service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&Ws policies and procedures
• Prepare and code invoices for Property Managers approval
• Ensure office is stocked with office supplies and other required items to maintain the office
• Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software
• Track and file contracts and insurance certificates; maintain follow-up system for expirations
• Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders
• Maintain the property purchase order system
• Maintain lease and contract files as well as other files located within the property management office
• Promote and foster positive relationships with tenants and clients and track service calls as required
• Assist with monthly and quarterly management reports as well as annual budget preparation
• Process management and maintenance staff hours tenant bill back invoices through accounting expense reports monthly meter readings of properties and check requests for review and approval

Qualifications-

- Excellent customer service skills with a drive to go above and beyond

- Superior written and oral communication skills

- Ability to work in a team environment

- Capable of navigating a busy shopping centre and working in crowds

- Various computer skills Microsoft Office Canva

- Competent in Social Media Facebook Website etc.

- Ability to work days evenings and weekends as per the centre (extended) hours

- Must be accountable and punctual

- Creative and self motivated

KEY COMPETENCIES

1. Communication Proficiency (oral and written)
2. Customer Focus (internal and external)
3. Organization Skills
4. Interpersonal Skills
5. Initiative
6. Multi-tasking

IMPORTANT EDUCATION

• High school diploma/GED equivalent; Bachelor Degree preferred

IMPORTANT EXPERIENCE

• Customer service experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Proficiency in Microsoft Office Suite
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases ladders and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.

Cushman & Wakefield sengage respecter lquit en matire demploi. Notre objectif est doffrir un milieu de travail diversifi inclusif et exempt dobstacles. Si vous tes une personne handicape et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccder toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: Cushman & Wakefield