Ambulatory Supervisor - Virtual Visit Support Center
Ambulatory Supervisor - Virtual Visit Support Center
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Description
We are searching for an Ambulatory Supervisor - Virtual Visit Support Center someone who works well in a fast-paced this position youll provide patient access to all clinical locations by managing the daily operations of the Ambulatory Service Representative functions.
Think youve got what it takes
Qualifications
- High school diploma or equivalent
- Associates degree preferred
- 2 years Health Care experience required
- Supervisory experience and/or emergency center registration experience preferred
Responsibilities
- Ensures that all staff complete daily patient registration procedures per departmental processes in a timely manner for each day clinic is in session
- Minimizes registration errors that result in accounts being kicked to a re-work work queue
- Ensures that staff is attempting to collect co-pays deductibles and out of pocket amounts prior to patient leaving the clinic
- Monitors and when necessary completes quality audit reviews on a sample of clinic patients per each staff member
- Investigates and corrects issues with cash drawers charge entry and other processes
- Creates changes and coordinates provider master schedules/templates for new and existing providers in partnership with department
- Manages admission scheduling check-in/welcome desk patient packets registration insurance authorization payment collection processes and clinic flow
- Ensures appropriate communication occurs between non-clinical and clinical team members to promote efficient patient care
- Establishes in conjunction with the manager departmental efficiency and quality goals for the clinics
Aligns departmental resources to meet the established efficiency and quality goals
Tracks performance against efficiency and quality goals - Communicates progress against established goals to staff and the manager
- Coordinates resources (staff equipment and space) and work assignments to meet process performance targets and departmental customer services expectations
- Provides ongoing training coaching and development of Ambulatory Service Representative team to meet performance targets gather the most accurate financial and demographic information for each patient encounter and provide the highest possible customer service
- Assists in the development of annual performance management tools for staff
- Works with manager and assistant director to identify potential areas for improvement in the clinic processes
- Accurately inputs registration information into Epic
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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