FL-DBPR-TLH-CTMH-Compliance Officer
FL-DBPR-TLH-CTMH-Compliance Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public so good customer service skills are a MUST.
- Advise complainant of the Divisions jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
- Communicate verbally and in writing appropriately
- Read and interrupt the statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project time line
Employment Type
Full-time
