L2 Tech â Onsite Support
L2 Tech â Onsite Support
Posted on :
24-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title: L2 Tech Onsite Support
Work Location: Titusville NJ 08560
Work Type: Onsite
Duration: 5 Months
Job Description/ Responsibilities:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing lab and Data Center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors microphones speakers amplifiers cameras and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers Switch Firewalls Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms IDF/MDF/MMR and Data Center/Server room.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN) Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing lab or distribution center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) rugged tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support etc.)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
Additional Site requirements:
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares crash carts etc..)
- Ensure best practices are followed and understood:
- 5S (LEAN) or similar methodology in IT rooms / Datacenter
- Requirements to enter a clean room
- Proper entry procedures proper gear etc..
- Safety protocol for moving IT equipment around the building (carts trikes push carts etc..)
Required Skills:
- Desktop Support (Remote)
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware software and OS issues
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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