Collections Specialist - Healthcare
Collections Specialist - Healthcare
Posted on :
09-04-2025
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1 Vacancy
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Job Description
The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely accurately and validly pay Amazons suppliers invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
As part of the Amazon Healthcare Global Finance Operations Services team you will find yourself working with exceptionally talented and determined people committed to driving financial improvement scalability and process excellence. To support the growth of Amazon HealthCare this candidate must possess a strong passion for accountability setting high standards raising the bar and driving results through constant focus on improving existing and future state operations systems and processes in collaboration with Senior Management.
The ideal candidate will not only have exposure to healthcare revenue cycle including shared services functions (e.g. billing collections cash application) but also have exceptional customer obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas.
Key job responsibilities
Reviewing and investigating claims processing verifying the proper payment of claims and bringing insurance claims to full resolution through a combination of external thirdparty relationships and crossfunctional communication and collaboration.
Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities problem solving and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.
Conducts regular review and follow up of accounts receivables ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists ensuring that all claims are adjudicated correctly per the members benefits investigating claims that do not process as expected or for which we do not receive a determination all while adhering to all applicable guidelines.
Design develop and implement process improvements to prevent denials and reduce internal processing errors.
Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR
Finding and resolving market trends with specific payors escalating where appropriate while utilizing root cause analysis to develop appropriate action plans.
Omission of specific duties does not exclude them from this position if the work is similar related or a logical assignment for this position
Bachelors degree in accounting and commerce (B. Com)
Minimum experience of 4 years in Insurance Accounts Receivable in RCM space required
Experience working in shared services environment with productivity targets
Exposure to US healthcare and insurance landscape
Experience with Medicare preferred
Exceptional communication and interpersonal skills
A proven track record of seeing projects through to completion thorough follow through and an ability to work independently with a strong attention to detail
Proven ability to solve complex problems
Driven to ask questions and find solutions
Understanding of basic accounting principles and receivables management
Proven ability to adhere to policies and procedures as defined by leadership
4 Years experience with US healthcare and health insurance industry Experience with Medicare preferred Prior experience of at least 2 years in Insurance Accounts Receivable in primary healthcare setting preferred Has led or been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As part of the Amazon Healthcare Global Finance Operations Services team you will find yourself working with exceptionally talented and determined people committed to driving financial improvement scalability and process excellence. To support the growth of Amazon HealthCare this candidate must possess a strong passion for accountability setting high standards raising the bar and driving results through constant focus on improving existing and future state operations systems and processes in collaboration with Senior Management.
The ideal candidate will not only have exposure to healthcare revenue cycle including shared services functions (e.g. billing collections cash application) but also have exceptional customer obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas.
Key job responsibilities
Reviewing and investigating claims processing verifying the proper payment of claims and bringing insurance claims to full resolution through a combination of external thirdparty relationships and crossfunctional communication and collaboration.
Maintaining service level agreements regarding assigned accounts receivable tasks while ensuring timely resolution of all claims while prioritizing responsibilities problem solving and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.
Conducts regular review and follow up of accounts receivables ensuring the timely resolution and payment of accounts. Utilizing multiple reports and worklists ensuring that all claims are adjudicated correctly per the members benefits investigating claims that do not process as expected or for which we do not receive a determination all while adhering to all applicable guidelines.
Design develop and implement process improvements to prevent denials and reduce internal processing errors.
Develop resource material that is accessible and shared by the team and assist in the development of training materials for denial management. Assist in the training of new hires in AR
Finding and resolving market trends with specific payors escalating where appropriate while utilizing root cause analysis to develop appropriate action plans.
Omission of specific duties does not exclude them from this position if the work is similar related or a logical assignment for this position
Bachelors degree in accounting and commerce (B. Com)
Minimum experience of 4 years in Insurance Accounts Receivable in RCM space required
Experience working in shared services environment with productivity targets
Exposure to US healthcare and insurance landscape
Experience with Medicare preferred
Exceptional communication and interpersonal skills
A proven track record of seeing projects through to completion thorough follow through and an ability to work independently with a strong attention to detail
Proven ability to solve complex problems
Driven to ask questions and find solutions
Understanding of basic accounting principles and receivables management
Proven ability to adhere to policies and procedures as defined by leadership
4 Years experience with US healthcare and health insurance industry Experience with Medicare preferred Prior experience of at least 2 years in Insurance Accounts Receivable in primary healthcare setting preferred Has led or been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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