Manager - SCM
Manager - SCM
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Manager Customer Planner!
In this position the Customer Planner will provide integral support to facilitate business processes update systems ensure data governance and provide reporting that Customer Account Managers can easily understand and use. This role will help liberate Customer Account Managers to spend more time on growing the business and working externally with Customers.
Responsibilities
Establish strong collaborative relationship with the Customer Development
(Sales) team in particular the CAMs and Customer Experience Specialists.
Interact with internal stakeholders in the Planning Hub Finance and Supply
Chain
Be proactive and self-motivated to follow up or chase multiple teams for
pending information.
Create update and cancel promotions using the TPM tool using inputs from the CAMs via SONAR App or other communication processes.
Validate promotional details against guardrails and escalate any exceptions
against category guidelines or supply freeze periods.
Send request to CAM (Customer Account Manager) to provide the updated
details.
Ensure the promotions are finalized in TPM before the promotion is bought in date.
Evaluate and update customer system/portals with activity plans and
promotions.
Reconcile and resolve promotion mis-match issues between TPM and retailer
portals.
Create promotion nomination form & send to onshore
Customer Experience Specialist to review and share with the customer.
Update the Promotion plan in the customer tracker.
Regular query resolution and proactive communication/escalation
Maintain positive VOC from stakeholders.
Create and prepare regular timely reports provide analytics and insight
including Central Business Trackers Performance vs Plan trackers etc
Update Customer Joint Business Plan (JBP) with actuals
Prepare STOP report and compare to JBP
Produce Weekly EPOS data updates and Stockholding reports
Deliver the agreed KPIs / SLAs
Identify problems/issues in day-to-day operations and resolve them proactively
Own create update and maintain Standard Operation Procedures (SOP) and
Knowledge Management tools
Ensure regular and timely reporting both for client and Genpact management for Operations review
Highlight and escalate any issues that need attention
Coordinate and resolve issues with excellent customer service
Deliver quality customer service by researching and responding to all internal
stakeholders enquiries quickly effectively and professionally.
Qualifications we seek in you!
Minimum Qualifications/Skills
Graduate preferably B. Com
Flexibility to work on any shift
Preferred Qualifications/Skills
Very Good Written and Verbal Interpersonal skills
Proficient in MS Office applications especially in MS Excel
MIS and/or reporting experience
Fair understanding of upstream and downstream Trade Promotions processes: Trade Claims Dispatch rate Demand/supply planning Logistics Supply chain overall understanding of Trade Pay and Deductions
Fluent in English. Proficient oral and written communication skills.
Experience in Microsoft suite including Outlook Power Point and MS Teams; advanced Excel skills
Strong analytical mindset problem solving organization skills and attention to detail
Smart problem solver generate good ideas and practical solutions
Strong team player dependable
Able to manage workload effectively and ensure completion of tasks even if a stretch is required
Ability to prioritize tasks and multitask when required
Exposure to consumer goods industry
Exposure to technologies like Trade Promotions Management tool Trade Promotions Optimizer Forecasting tools SAP etc.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
