Staff Technical Account Manager

*** Candidate must reside (or relocate) in Colorado ***

*** This role will require Top Secret/Sensitive Compartmented Information Clearance ***

What are we looking for

• Fast learner team player problem solver ability to work in fluctuating workload environment and with a globally dispersed cross-cultural team
• Experience with host base (endpoint agent) security solutions is preferred
• Multi OS support experience: Windows Mac & Linux (mobile platforms - an advantage)
• Training delivery experience - Required
• MongoDB experience preferred any previous DB (queries and basic programming) acceptable
• Previous scripting experience. At minimum a working knowledge of Python PHP and Unix shell scripts

What will you do

• Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.
• Lead complex implementation and onboarding projects for S1 products and services.
• Deliver professional and technical account management services following the best practices and established procedures through proactive communication strategic advisory technical project management service reviews escalation management training and more.
• Work independently to evaluate a customers environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes but is not limited to evaluating customers business needs infrastructure security and compliance requirements.
• Work closely with Product Engineering Support teams as well as Upper Management and Sales to advocate customer needs resolve technical & business issues defining feature requests identifying growth opportunities and collecting customers feedback
• Work to identify and/or develop upsell opportunities.
• Maintain an in-depth understanding of company technology products and services.
• Contribute to our knowledge base by creating best practices guides and video tutorials.
  
• Handle government entities within SentinelOne FedRamp infrastructure.

What skills and knowledge should you bring

• At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
• Strong application and/or Endpoint security background
• Experience working with Enterprise customers - Required
• Excellent customer-oriented individual a problem solver
• Professional and articulate with excellent written communication skills
  

Please note that under Federal & FedRAMP regulations hiring for this role is limited to US citizens only. FedRamp Staff may be subject to customer or third party background checks up to and including secret clearance if required by their role at SentinelOne.

Why us

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical Vision Dental 401(k) Commuter Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

Required Experience:

Manager