Position Overview:
- Responsible for obtaining organizing and maintaining all records related to litigation cases including medical records billing statements MRI films tax documents and prior medical history.
- Ensures timely and accurate retrieval of documentation from providers and third parties to support attorneys and paralegals throughout the litigation process.
Job Description & Responsibilities including but not limited to:
- Request medical records and billing statements from medical providers via email fax mail or online portals.
- Follow up consistently with medical offices imaging centers and insurance adjusters to ensure timely receipt of requested documentation in alignment with litigation deadlines.
- Request and track additional records such as prior medical history PIP logs health insurance liens and any other case-relevant documents.
- Contact clients directly to confirm provider information request missing details and gain access to patient portals to expedite record retrieval.
- Open and manage patient portals to access and download medical records and bills when applicable.
- Ensure timely payment of records-related invoices and properly document all associated costs in the case management system.
- Maintain up-to-date logs and statuses for all outstanding requests to ensure no delays in the litigation timeline.
- Review all records and bills received for completeness accuracy and relevance to the case; request corrections or amendments if discrepancies are found.
- Upload all received records and documents to the case management properly naming and linking them for easy reference.
- Assist litigation attorneys and paralegals by ensuring all necessary records are obtained and organized to support demands discovery depositions and trial preparation.
Qualifications :
Qualifications:
- Must be fluent in English and Spanish.
- Must consistently be on time and reliable.
- Must work well in a team environment.
- Must have excellent written and verbal communication skills including the ability to successfully communicate with other employees.
- Must have sharp attention to detail to ensure accuracy in data entry document organization and record tracking.
- Must have proficiency in using computers and relevant software.
- Must be able to prioritize tasks effectively.
- Must possess strong multitasking and time-management skills.
- Must have strong phone contact handling skills and active listening abilities.
- Must have a passion for delivering exceptional customer service.
- Must be able to adapt to a fast-paced and changing work environment.
Additional Information :
- Candidate must have the following work at home settings minimum to work:
- Computer:
- Windows: Windows 10 Intel i5 (8th Gen) or 2ghz and 8 cores 16 GB RAM 256 GB SSD
- Mac: macOS 11 (Big Sur) Apple M1 or Intel i5 8 GB RAM 256 GB SSD
- Display: Full HD (1920x1080)
- Network:
- Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download 15 Mbps upload
- Latency: Under 100 m.
- Other:
- Noise-canceling headset Preferably with a 3.5mm connection.
- 720p webcam for meetings huddles and trainings.
Remote Work :
Yes
Employment Type :
Full-time